Service Technician/Mechanic - Rockport

Job Description

Gulf Coast Hardware Ace Hardware in Rockport is looking for a full-time (preferably) or PT small engine Service Technician. The Service Technician plays a significant role in driving profitability through excellent customer service, technical and operational excellence, and implementing best practices for the various delivery of repairs and maintenance.

Summary of Position: Provide excellent customer service by performing basic diagnostics, service repairs and maintenance work on customer and/or dealer-owned consumer and residential small engine equipment. Essential Duties: • Achieve assigned metric standards for performance and profitability. • Performs basic diagnostics and repairs on small engine equipment including 2 and 4 cycle engines.

Products to repair include items such as Chainsaws, Lawn Mowers, Weed-eater, Pressure Washers, generators. • Participates in Service Training programs required for the development of skills and knowledge. • Maintains current knowledge of Stihl, Husqvarna, Toro and competitive products. • Maintains condition of inventory, tools and equipment. • Maintains a clean work area and performs work in a neat and orderly fashion. • Follows all safety rules and regulations in performing work assignments. • Completes all reports, logs and forms required in conjunction with work assignments. • Accounts for all time on designated equipment worked on. • Account for all material used in performing assigned duties. • Responsible to achieve job specific metrics and sales volume. • Valid driver license is required and ensure that driving records remains insurable under the corporate auto policy. • Help customers on sales floor. • Other duties as assigned. o High School Diploma or equivalent experience required. o Highly Organized o Valid driver's license required and maintain a company insurable driving record: Must have a clean driving record. o Basic Service Technician certification preferred. o Ability to use company computer systems and achieve a basic to intermediate computer functions. o Ability to complete Warranty Claims in a timely manner. o Ability to charge correctly for all service repair work. o Ability to work in a team environment and independently. o Proficient oral and written communication skills. o Customer Focused communication style. o Ability to perform basic repairs and required maintenance using special tools and equipment following Technical Manual procedures. o Proficient knowledge of mechanical, electrical and hydraulic systems used in the repair of small engine lawn, garden & power equipment. o Ability to operate vehicles and equipment used for diagnostic purposes. o Fork lift experience preferred; or able and willing to learn. o Must meet all physical demands of position and work environment. Starting pay is negotiable based on experience. Will entertain someone who wants to work only PT.