Service Technician

Volvo Group Jacksonville , FL 32277

Posted 3 weeks ago

This is a specialist level, where technicians are assigned responsibilities for performing highly skilled mechanical work in the repair and maintenance of coaches. Responsibilities may include trouble-shooting repair needs which are difficult to identify; independently completing major repair projects, or directing projects requiring a team effort, including supervision of others in the completion of some work.

Core Responsibilities

  • Work independently or in a team environment with minimal supervision

  • Diagnose and repair Electrical. HVAC, suspension, Pneumatic and Brake Systems

  • Provide training, assistance, and mentoring of fellow coworkers

  • Respect and care for the customer and their equipment

  • Develop personal professional and technical skills on an ongoing basis

  • Act as a worthy representative of Prevost at all times

  • Foster teamwork and improved communications between sectors at all times

  • Respect the rules and guidelines of the company

  • Demonstrate leadership through application of the RED CARPET POLICY

  • Uphold and promote corporate core values

  • Comply with the quality and safety standards of the organization.

  • Provide customer service while upholding the level of performance and quality and quality of the motor coach to ensure repeat business and continued loyalty of our customers.

  • Diagnose and repair customer equipment

  • Complete documentation thoroughly and timely according to company requirements

  • Maintain a clean and safe work environment on a continuous basis

  • Verify the materials and equipment used in compliance with ISO guidelines

Knowledge, Skills & Ability

  • Pass required aptitude test

  • Advanced troubleshooting and diagnostic abilities

  • Go to type person in areas of expertise

  • Ability to look up parts efficiently and independently

  • Assist customers over the phone with technical issues and / or questions

  • Fill in for team leader when needed

  • Be proficient in electronic media and laptop use

Required Education and Experience

  • High school diploma, GED or Equivalent or graduation from a certified Technical school.

  • Maintain all requirements for Level 1 and Level 2 technician.

  • 4 years of qualified mechanical experience substituting one year of related technical training for a year of experience.

  • Proactively acquire and expand knowledge of the latest technology and systems in the industry

Minimum Requirements

  • Possess comprehensive set of tools requires to perform function of a level 3 technician

  • Ability to read and write

  • Comply with DOT physical standards

  • EPA certifications for the safe handling of refrigerant

Physical Demands

  • Standing long periods of time

  • Exposure to extreme weather variances

  • Lifting heavy objects

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