Service Technician

Terrafirma Portland , OR 97228

Posted 2 weeks ago

Position: Service Technician

FLSA: Non-exempt - Full Time

POSITION SUMMARY: The Service Technician will meet with customers for pre-scheduled appointments to maintain and/or upgrade systems, follow up on warranty issues, and recommend additional needed solutions to the customer.

CORE VALUES: At TerraFirma, our values are important, we don't just talk about them, we live them. We are looking for people who share our values of Hungry, Humble, and Smart.


  • Service and Sales

  • Examines work done by our company and determines if there is a potential problem to be remedied.

  • Recommends additional products and services to enhance or improve the original installation or remedy a new issue that has arisen in the customer's home.

  • Follows through with customers until all issues are resolved.

  • Timely completes all paperwork/data entry and follow-up communication required for the appointment.

  • Meets or exceeds their performance metrics.

  • Quality Assurance

  • When installing a product for a customer, follows all job specifications, quality standards, and safety guidelines.

  • Reports any product or installations issues to the General Manager.

  • Training & Development

  • Attends the service meeting and other required meetings.

  • Participates in ride-alongs from the Sales Manager and peers.

  • Practices the appointment process and follows it every time.

  • Purpose. Mission, and Values

  • Lives out the company's purpose, mission, and values.

  • Provides customers with a remarkable experience.


  • High school diploma or GED preferred and 1+ years of experience in the construction trades, sales, customer service OR a combination of education and experience that illustrates a proven track record in this field.
  • A valid driver's license (and/or CDL), safe driving record, and ability to drive for the company.


  • Ability to detect/recognize information in written materials or on computer/tablet screen, communicate with others on the phone or in person, move about/traverse, accurately operate a computer/calculator approximately 75-100% of the time.

  • Ability to lift or move up to 100 lb. occasionally, and/or up to 50 lb. of force frequently, and/or up to 20 lb. of force constantly to move objects.

  • Ability to stay upright/stand up to 100% of the time.

  • Ability to move about and move to/from and work from the floor level or in crawl spaces.

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