Service Technician

Terrafirma Portland , OR 97228

Posted 11 months ago

We at TerraFirma Foundation Systems believe that fulfilling work creates fulfilling lives, and one of the easiest ways to make work fulfilling is to ensure that it is consistently available all year around. If youre tired of the ups and downs of seasonal work and ready to sink your teeth into a position that will provide you with the steady income that your hard work demands, come join us at TerraFirma.

At TerraFirma we have a simple but important mission: to deliver an extraordinary experience to our customers, co-workers and communities. We believe that by building quality relationships we can redefine the construction industry. As a Service Technician, you will be responsible for upholding the level of quality work that we strive for at TerraFirma and maintaining the positive customer relationship long after the project has been completed.

As a successful Service Technician, you are hardworking, consistent, and empathetic to a customers sense of urgency. You keep a level head in a demanding environment and enjoy building a rapport with those you encounter. You are efficient, safe and not afraid to get dirty.

ESSENTIAL JOB FUNCTIONS:

  • Drives to potential customers home to meet with them for pre-scheduled appointments to perform annual maintenance or follow-up on warranty. Builds rapport and demonstrates expertise in waterproofing and/or foundation repair systems. Examines waterproofing or foundation work done by TerraFirma and determines if there is a potential problem(s) and if customers needs and/or desired outcome(s) have changed. Recommends additional products and services to enhance or improve original TerraFirma installation, or remedy to the potential problem. Attempts to sell products and/or services

  • Writes job proposal for job to include diagram(s), photographs, instructions, inventory needed, the customer Fact Sheet, pricing lists and the total price of the job. Turns job proposals into company premises every 24 hours. Installs products for Production Department as requested. Follows job specifications to ensure installations are completed to meet company standards. Communicates job completion and/or complications to the Senior Production Manager. Follows up by phone and revisits the customer as necessary. Follows through with customers until all issues are resolved.

NECESSARY KNOWLEDGE, SKILLS, ABILITIES:

  • Knowledge of construction or related trades preferred.

  • Knowledge of sales, marketing, and customer satisfaction theories and practices preferred.

  • Skill in operating equipment and/or power tools preferred.

  • Skill in reading, writing (legibly), and oral communication.

  • Ability to learn and understand the technicality of foundation systems.

  • Ability to draw to scale.

  • Ability to make customers needs and desired outcomes very clear by being precise and thorough.

  • Able to perform work in enclosed space (crawlspace)

Possess talent and personal traits:

  • Organized

  • Customer Service Acumen

  • Problem Identification and Solution

  • Trouble Shooting

  • Attention to Detail

  • Rapport Building

  • Persuasion

  • Patience

  • Integrity

EDUCATION AND EXPERIENCE:

  • High School Diploma or GED required;

  • One (1) year experience in customer service or related field; or,

  • An equivalent combination of education and experience to illustrate a proven track record in the business field.

  • Valid drivers license

What we offer:

We are a family-oriented company and offer competitive pay and benefits to our employees. Benefits include 401K, Medical, Life, AD&D, ST & LT Disability, 2 weeks PTO and 7 paid holidays annually. Compensation for this position is $20/hour + commission on upsells. For more information on our company, please visit: www.goterrafirma.com EOE


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