Service Technician

Terrafirma Portland , OR 97228

Posted 2 weeks ago

Position: Service Technician

FLSA: Non-exempt - Full Time

POSITION SUMMARY: The Service Technician will meet with customers for pre-scheduled appointments to maintain and/or upgrade systems, follow up on warranty issues, and recommend additional needed solutions to the customer.

CORE VALUES: At TerraFirma, our values are important, we don't just talk about them, we live them. We are looking for people who share our values of Hungry, Humble, and Smart.

CORE RESPONSIBILITIES:

  • Service and Sales

  • Examines work done by our company and determines if there is a potential problem to be remedied.

  • Recommends additional products and services to enhance or improve the original installation or remedy a new issue that has arisen in the customer's home.

  • Follows through with customers until all issues are resolved.

  • Timely completes all paperwork/data entry and follow-up communication required for the appointment.

  • Meets or exceeds their performance metrics.

  • Quality Assurance

  • When installing a product for a customer, follows all job specifications, quality standards, and safety guidelines.

  • Reports any product or installations issues to the General Manager.

  • Training & Development

  • Attends the service meeting and other required meetings.

  • Participates in ride-alongs from the Sales Manager and peers.

  • Practices the appointment process and follows it every time.

  • Purpose. Mission, and Values

  • Lives out the company's purpose, mission, and values.

  • Provides customers with a remarkable experience.

POSITION REQUIREMENTS:

  • High school diploma or GED preferred and 1+ years of experience in the construction trades, sales, customer service OR a combination of education and experience that illustrates a proven track record in this field.
  • A valid driver's license (and/or CDL), safe driving record, and ability to drive for the company.

PHYSICAL DIMENSIONS FOR LIFTING, CARRYING, PUSHING, PULLING:

  • Ability to detect/recognize information in written materials or on computer/tablet screen, communicate with others on the phone or in person, move about/traverse, accurately operate a computer/calculator approximately 75-100% of the time.

  • Ability to lift or move up to 100 lb. occasionally, and/or up to 50 lb. of force frequently, and/or up to 20 lb. of force constantly to move objects.

  • Ability to stay upright/stand up to 100% of the time.

  • Ability to move about and move to/from and work from the floor level or in crawl spaces.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Service Technician

Lithia Motors

Posted 3 weeks ago

VIEW JOBS 4/22/2021 12:00:00 AM 2021-07-21T00:00 Dealership: L0301 Lithia Chrysler Dodge Jeep Ram of Portland Lithia Chrysler Jeep Dodge Ram of Portland If you have the drive to perform, exceed and excel… then we want you to come work with us as an Automotive Service Technician. Helping satisfied customers drive away with a smile on their face is what we do - join a team focused on earning customers for life! We are one of Lithia Motors family of dealerships providing best in class automotive service. The third largest auto dealership group in the country with over 180 stores, Lithia is about providing customers with an honest, simpler experience, all the while working in a positive team environment. Check out our shop on WrenchWay: https://app.wrenchway.com/shops/lithia-chrysler-dodge-jeep-ram-of-portland Responsibilities: The Automotive Service Technician is responsible for swiftly and accurately performing automotive repairs and service in accordance with store and factory standards while ensuring customer satisfaction. * Perform work as outlined on repair order with efficiency and accuracy, in accordance with Lithia and manufacturer standards. * Diagnose cause of malfunction. * Complete all work according to the applicable safety requirements. * Road-test vehicles to ensure quality of repair work. * Document work performed on repair order, record test procedures/results & time, per company recording & clocking procedures. * Responsible for providing and maintaining an inventory of normal mechanics tools. Qualifications: * Prior automotive repair experience preferred * ASE and manufacturer certification, desired * A team player who is focused on providing exemplary customer service * Acceptable driving record and a valid driver's license in your state of residence We offer best in class industry benefits: * Competitive pay * Medical, Dental and Vision Plans * Paid Holidays & PTO * Short and Long-Term Disability * Paid Life Insurance * 401(k) Retirement Plan * Employee Stock Purchase Plan * Lithia Learning Center * Vehicle Purchase Discounts * Wellness Programs High School graduate or equivalent, 18 years or older required. Acceptable driving record and a valid driver's license in your state of residence necessary for select roles. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Lithia Motors Portland OR

Service Technician

Terrafirma