Position: Service Technician
FLSA: Non-exempt - Full Time
POSITION SUMMARY: The Service Technician will meet with customers for pre-scheduled appointments to maintain and/or upgrade systems, follow up on warranty issues, and recommend additional needed solutions to the customer.
CORE VALUES: At TerraFirma, our values are important, we don't just talk about them, we live them. We are looking for people who share our values of Hungry, Humble, and Smart.
Service and Sales
Examines work done by our company and determines if there is a potential problem to be remedied.
Recommends additional products and services to enhance or improve the original installation or remedy a new issue that has arisen in the customer's home.
Follows through with customers until all issues are resolved.
Timely completes all paperwork/data entry and follow-up communication required for the appointment.
Meets or exceeds their performance metrics.
When installing a product for a customer, follows all job specifications, quality standards, and safety guidelines.
Reports any product or installations issues to the General Manager.
Training & Development
Attends the service meeting and other required meetings.
Participates in ride-alongs from the Sales Manager and peers.
Practices the appointment process and follows it every time.
Purpose. Mission, and Values
Lives out the company's purpose, mission, and values.
Provides customers with a remarkable experience.
PHYSICAL DIMENSIONS FOR LIFTING, CARRYING, PUSHING, PULLING:
Ability to detect/recognize information in written materials or on computer/tablet screen, communicate with others on the phone or in person, move about/traverse, accurately operate a computer/calculator approximately 75-100% of the time.
Ability to lift or move up to 100 lb. occasionally, and/or up to 50 lb. of force frequently, and/or up to 20 lb. of force constantly to move objects.
Ability to stay upright/stand up to 100% of the time.
Ability to move about and move to/from and work from the floor level or in crawl spaces.