Service Technician - Temporary Full-Time - Berlin, WI

Centurylink Berlin , WI 54923

Posted 2 months ago

About CenturyLink

CenturyLink (NYSE: CTL) is the second largest U.S. communications provider to global enterprise customers. With customers in more than 60 countries and an intense focus on the customer experience, CenturyLink strives to be the world's best networking company by solving customers' increased demand for reliable and secure connections. The company also serves as its customers' trusted partner, helping them manage increased network and IT complexity and providing managed network and cyber security solutions that help protect their business.

Job Summary

Take command of your success as you deliver the future with advanced technologies! We offer exceptional paid training, an inclusive empowering work environment, state-of-the-art tools and an innovative team culture. We have the vision, ambition, and practical know-how to succeed! Do you?

Full-Time Temporary: will be scheduled to work a minimum of thirty (30) hours per week. Eligible for Medical coverage after 90 days at premium contribution rates without company subsidy. Will be employed with the understanding that his or her employment will last for a limited period of time, not to exceed six (6) months.

Job Description

  • Service and sell our product portfolio of integrated communications services.

  • Personally represent CenturyLink as a full-throttle, next-generation technology company.

  • Deliver the future of voice, data, internet, entertainment, and cloud services to our customers.

  • Serve the customer at all levels. Provide the customer with the best customer service. Foster excellence in customer relationships.

  • Convey a positive, professional appearance and demeanor when communicating the company's products and service options to our customers.

  • Make decision as to the type of repair required at the customer premise. Determine whether to repair or replace equipment as needed.

  • Inspect customer premises to determine the appropriate method of installation or repair.

  • Work closely with the dispatch center for work assignments and service orders.

  • Carry out all work in the safest possible manner.

  • Be prepared and enjoy working outside in all types of weather conditions.

  • Assist other technical personnel in the field when requested.

  • All other duties as assigned.

Qualifications

  • Valid driver's license, with a satisfactory driving record.

  • Full participation and successful completion of paid classroom training.

  • Willingness and drive to continually keep up with changes in broadband technology and CenturyLink product offerings.

  • Best in class customer service skills to develop strong relationships with CenturyLink customers.

  • Strong communication skills - ability to explain technical issues to customers clearly.

  • Ability to handle multiple issues simultaneously, with a positive, upbeat attitude.

  • Highly motivated technician, with a proven record of outstanding productivity.

  • Ability to analyze and troubleshoot technical and practical issues daily.

  • Flexibility and ability work individual or as team as customer needs dictate.

  • Ability to demonstrate knowledge of computer operating systems to install and repair customer networking products.

  • Experience within the last 5 (five) years installing, maintaining, repairing and/or testing any of the following residential or small business broadband products: high speed internet, phone lines, home theatre, wireless networks, cable TV, satellite TV, sound/audio installs, closed circuit TV, security alarm or fire alarm systems.

  • Experience cabling (CAT5 or Coax) various electronic components (e.g., routers, TVs, gaming consoles, stereo systems and home entertainment systems).

Alternate Location: US-Wisconsin-Berlin

Requisition #: 220131

This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website at http://find.centurylink.jobs/testguides/

EEO Statement

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Disclaimer

The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.

Nearest Major Market: Appleton

Nearest Secondary Market: Oshkosh

Job Segment: Technician, Temporary, Network, Telecom, Telecommunications, Technology, Contract


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Service Technician - Temporary Full-Time - Berlin, WI

Centurylink