Service Technician

Stanley Black And Decker Findlay , OH 45839

Posted 2 months ago

Job Description:

Stanley Black & Decker, an S&P 500 company, is an 11 billion dollar diversified global provider of hand tools, power tools, electronic security solutions, mechanical access solutions, engineered fastening systems, and more.

This opportunity resides within STANLEY Convergent Security, a global division of Stanley Black & Decker. At STANLEY Convergent Security we design, install, service, and monitor electronic security systems that integrate intrusion, fire, video surveillance, access control and monitoring applications. With today's most comprehensive line of products, services, and technologies, STANLEY Convergent Security is the electronic security system provider of choice for industrial, government, commercial, and national account customers such as schools, hospitals, retailers, financial institutions, airports and more.

Position Summary

The Embedded Service Technician provides field service deliverables related to security system deployments in a variety of environments on different types of systems. This may include both hardware and software related deliverables. Basic troubleshooting and repair methodologies are employed daily. Customer service aptitude and attitude is essential in the performance of duties, as well, exhibiting highly developed skills in communication with all levels of system users.

Position Responsibilities:

  • Field Repair Service

  • Routine Door/ Point Check

  • Preventative Maintenance

  • Installation Support: Small Add, modify and change requests

  • LobbyWorks, ProWatch and Max Pro IA Support

  • Video Stream Verification/ Reporting

  • Support Remote Help Desk and Training as Required

  • Business Hours support of all NJ area Service Requests

  • On Call For Emergency Service Requests

  • Support Stock room and Inventory Functions

  • Backfill required for PTO absences

  • Vehicle required

  • Basic application programming capability

  • Performs Site Surveys

  • Create/maintain strong IT relationship

Required Qualifications:

  • 3 + years industry experience with integrated systems

  • High School Diploma or GED

Preferred Qualifications:

  • Lenel Products

  • Vocational/Technical Degree in electrical, security or computer systems preferred

  • Preference for prior experience in electronic security systems

  • Experience with electronic systems to board level desired

  • Ability to work outdoors in varying climate conditions

  • Ability to work on-call covering after hours & weekend emergency calls

  • A valid state driver's license, without restrictions, is required

  • Strong interpersonal skills with the ability to interact in a team environment and build relationships


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Service Technician

Stanley Black And Decker