Refill Service Technician
Our purpose at Primo is Inspiring Healthier Lives Thru Better Water. Reporting to the Field Operations Manager you play a key part in bringing that purpose to life. You do this by building high impact relationships with our customers, and ensuring our products, equipment, and services represent our brand each day.
Our Purpose and Values
Live our purpose of Inspiring Healthier Lives Thru Better Water in every aspect of life, and continuously find ways to serve as an exceptional company brand ambassador
Lead like a Challenger, be passionate about a cause bigger than yourself, and show up every day with a bold spirit
Model our Primo core values of Empathy, Community, Smarts, Resourcefulness, Integrity, and Commitment without exception
Deliver our customer promise by performing maintenance, repairs and lab sampling with exceptional standards and care on water vending machines; responding to service calls in a timely manner and closing our service requirements with accuracy and precision; and being proactive in identifying opportunities to minimize machine downtime
Serve as a Primo brand ambassador by nurturing quality relationships with existing and potential new customers, being knowledgeable about our products and services and providing exceptional customer experiences
Create joy for customers and create excitement about who we are and what we do
Be the voice of the customer back to the company
Lead with our customer promise in mind
Keep the reason we do what we do at the forefront of what you do every day
Exceptional customer service and communication skills
Strong mechanical aptitude and computer literacy
Excellent planning, time management, organization and problem solving skills
Experience & Qualifications
Previous experience in a customer facing role
Must possess a valid drivers' license with a clean and acceptable driving record
Ability to apply concepts of basic mathematical skills and operate basic functions on a handheld scanner unit
Basic proficiency with math skills and diagnostic tools including hand held devices
Ability to frequently lift and/or move 10 pounds and periodically lifting and/or moving up to 50 pounds.
Ability to travel as required to meet business needs
Applicants may send their resume and letter of interest to: email@example.com
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law. Primo Water is a drug free workplace and an E.O.E.