Service Technician

Overhead Door Corporation Hatfield , PA 19440

Posted 2 months ago

Door Services Corporation is a business unit of Horton Automatics, an Overhead Door Corporation company. Door Services offers installation and maintenance of the doors manufactured by Horton Automatics (commercial sliders, optical turnstyles, revolving doors, swinging / folding doors, etc.)

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

We are looking for a successful candidate who will be responsible for troubleshooting door service calls and perform repairs along with scheduled maintenance on equipment based on customers demand. Successful Technician will promote our service and products in a professional manner and provide customer satisfaction when taking care of the customer.

  • Assist and perform maintenance efficiently and effectively on door equipment including automatic doors, entrance doors, handles and closers.

  • Learn to diagnose faulty equipment and apply knowledge of functional operation of unit and systems to identify the extent and cause of malfunction.

  • Work with dispatch team to maximize labor revenue and efficiency within the work schedule while accounting for 100% of work time.

  • Understand the safe use of equipment and tools in compliance with OSHA standards.

  • Completes work orders on computer-based documents according to established procedures

  • Project a positive image when interacting customers, employees and management in a cooperative, supportive and courteous manner.

  • Communicate and work with the parts and sales departments to insure the customer's needs are being met; immediately report any potential customer issues that need to be addressed and communicate positively and courteously with our customers.

  • Travel throughout coverage area during work day.

  • Drive safely and efficiently from point to point in service area.

  • Proactively support our safety program and initiatives, comply with all safety policies and procedures and ensure utilization of safe work practices on site, in the warehouse and in the office.

  • Performs work in a variety of customer environments including exposure to elements and in-climate weather.

EDUCATION and/or EXPERIENCE

  • A minimum of a high school diploma or general education degree (GED) is required.

  • Mechanical and electrical skills required

  • Troubleshooting skills preferred

LANGUAGE SKILLS

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

MATHEMATICAL SKILLS

Ability to calculate basic math and read a tape measure

REASONING ABILITY

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

CERTIFICATES, LICENSES, REGISTRATIONS

Valid driver's license and AAADM certification on ANSI 156.10 and 156.19 standards.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee frequently is required to stand; walk; and use hands to finger, handle, or feel. The employee is occasionally required to sit. The employee must frequently lift and/or move up to 100 pounds and occasionally lift and/or move up to 150 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus. Must be capable of working at heights to service doors and operators using ladders

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee works in many different environments including hospitals, pharmaceuticals facilities, business offices and retail locations and is regularly exposed to moving mechanical parts and outside weather conditions. The employee is frequently exposed to wet and/or humid conditions, fumes or airborne particles, extreme cold, extreme heat, risk of electrical shock, and vibration.


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Service Technician

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