Service Technician (Navy) - Norfolk, VA

Description & Requirements

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About Xerox Holdings Corporation

For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we've expanded into software and services to sustainably power today's workforce. From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients - no matter where that work is being done. Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech. Learn more at www.xerox.com and explore our commitment to diversity and inclusion.

Job Description:

We are seeking a service technician specializing in printers and copiers to support our contract with the Navy. The ideal candidate should have experience in electromechanical troubleshooting, including the installation, maintenance, and modification of equipment using tools, and possess some knowledge of networking. The candidate must meet the criteria for a secret clearance and be physically capable of walking, standing, lifting, and climbing ladders. Upon completion of factory-authorized training, the candidate should be able to handle multiple tasks as they arise, providing training, and technical support for personnel trained aboard deployed vessels. This contract involves working with devices on US Navy ships, which may occasionally require the candidate to train personnel, travel, or work in confined and potentially uncomfortable environments.

Primary Responsibilities:

• Perform equipment modifications to Military standards/specifications.

• Install Xerox and 3rd party equipment onboard Navy vessels

• Diagnose and repair all scoped equipment.

• Perform remote service support to the Navy.

• Complete Instructional Skills training.

• Deliver technical repair training to Navy personnel via classroom setting.

• Supply and Parts ordering, tracking, delivery, and overall management.

• Must be able to lift 50 lbs.

• Must be able to bend, climb and kneel.

• Anticipates customer needs and identifies appropriate alternatives.

• Provide a support role during the rollout of the technical solutions and equipment installations.

• Provide service activity, repairs, retrofits, and maintenance activities on Xerox equipment.

• Actively communicate with colleagues to share technical information.

• Manage relationships with the client to optimize customer satisfaction.

• Recommend product replacements as necessary.

• Ability to travel on short notice if required.

• Must have or be able to obtain Secret clearance.

Desired Skills:

• Prior Navy or Military Veterans are desired

• Strong interpersonal and communication skills

• Ability to work a flexible schedule.

• Ability to successfully interact with Military Officers

• Ability to multitask and prioritize many initiatives simultaneously

• Excellent communication skills both written and verbal

• Quick learner - not shying away from understanding technology

• Team player who is comfortable taking direction and collaborating with team

• Ability to manage/work in a cross-functional team/environment

• Good interpersonal skills, comfortable meeting new people, characterized by

• professional, self-confident, and friendly demeanor

• Ability to grasp technical information of Xerox products

• Evidence of experience working within virtual teams

• Attention to detail with strong organizational skills

• Proven ability to communicate and influence at all levels of the business

• Responsive and able to prioritize

• Experience in a field-based service role

• Skills in the use of diagnostic tools, such as multi-meters

• Good communication and reporting skills.

• Customer-focused mentality.

• Self-starter, the successful candidate will be well organized, operating with minimal supervision

Pre-requisites:

• Able to work independently

• Must be able to travel (passport required)

• Candidates must possess or can obtain a DOD Secret Clearance

• Intermediate computer skills (Microsoft Office 365, SharePoint, One Drive) required

• Experience with troubleshooting applications & network related issues with

• equipment.

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