As a Service Technician Manager, you will be responsible for an assigned geographical area and directly contribute to a positive customer experience, ensure successful customer repairs, reliability of service, and compliance to established processes of your subordinates. You are an owner of your technician's performance.
Manage, coach, and develop service technicians to adhere to operational processes
Analyze reports to identify areas of opportunity while creating and implementing action plans to support improvement of these issues
Create action plans for underperforming Technicians
Ensure the facility fleet is maintained with respect to repairs, appearance, and routine maintenance
Develop strategy to minimize Technician order part percentage and service order cycle times, while maximizing first time completion percentage for the service facility
Manage customer and store inquires related to service orders in the local market
Achieve satisfactory performance on established Key Performance Metrics (KPI's)
Facilitate daily check-in processes ensuring company assets (inclusive of parts) are properly managed
Other responsibilities as assigned.
Minimum of 3-7 years' experience working in an managerial capacity (Service repair environment preferred)
Ability to be productive in a fast paced environment with a high level of problem solving skills
Basic to intermediate understanding of Access, Excel, Power Point, Word.
Demonstrated leadership with the ability to drive results while working on multiple tasks simultaneously
Must have business acumen with the ability to analyze reports to make informed business decisions
Must have excellent performance management, communication, and organizational skills
Overall ability to move/position product weighing up to 100 lbs. without assistance
Must be able to occasionally work in an open/outdoor warehouse environment and outdoor conditions
Pass a post-offer, pre-employment background, drug test and physical assessment
High school diploma or GED is required
Full time schedule, including evenings, weekends and holidays, with overtime as needed
Conn's established in 1890 is a specialty retailer with approximately 4,500 employees and currently operating 130 retail locations in Alabama, Arizona, Colorado, Georgia, Louisiana, Mississippi, Nevada, New Mexico, North Carolina, Oklahoma, South Carolina, Tennessee, Texas and Virginia. The Company's primary product categories include:
Furniture and mattress, including furniture and related accessories for the living room, dining room and bedroom, as well as both traditional and specialty mattresses;
Home appliances, including refrigerators, freezers, washers, dryers, dishwashers and ranges;
Consumer electronics, including LED, OLED, QLED, 4K Ultra HD, and smart televisions, gaming products and home theater and portable audio equipment; and
Home office, including computers, printers and accessories.
Additionally, Conn's offers a variety of products on a seasonal basis. Unlike many of its competitors, Conn's provides flexible in-house credit options for its customers in addition to third-party financing programs and third-party lease-to-own payment plans. Our mission is to make it possible for everyone to purchase quality, long lasting products for their home.
Conn's HomePlus is an equal opportunity employer.