Service Technician

Description

Hours: 8am to whenever you get your route completed. No set end time.

Pay: $20.00-$25.00 per hour

Travel Area: 200 mile radius of Omaha

Position Overview:

Under the direction of the Service Manager, the Service Technician works to repair, diagnose, and maintain exercise equipment. Will maintain a small parts inventory and document work performed in accordance with policies and procedures.

Responsibilities:

Primary Responsibilities:

• Diagnose problems and repair malfunctioning exercise equipment by following testing procedures

• Provide complete and accurate information about the inspections and steps taken to make the repair per department work practices

• Log all service claims in system within 24 hours of work completed

• Maintain an accurate inventory of service parts and perform quarterly audits

• Discuss, present and close service contracts and special programs being offered for customers

• Discuss with customer continued service when product is no longer under warranty

• When applicable, discuss new product options with customers or defer customer to retail store

• Provide accurate service reports to management when requested

• Report to the Service Manager if customer is having any issues that should be addressed at a higher level

Maintenance of Company Vehicle

• Regular inspection of the company vehicle will be held by the Service Manager to ensure that the vehicle is in satisfactory condition to be operated.

• Vehicles must be kept clean by removing trash and all personal items at the end of each day.

• Service Technician is responsible for notifying the Manager when vehicle is due for routine service maintenance or vehicle experiences any issues.

Marginal Job Functions:

• Other projects as needed.

Requirements

Education:

• High school degree or equivalent required

Experience:

• 1-3 years of experience in a technical support or service role preferred

• Experience with Microsoft CRM (Customer Relationship Management) helpful

Other Requirements:

• Valid driver's license with an acceptable driving record

• Basic knowledge of technical and mechanical problem solving preferred

• Working knowledge of Microsoft Office Suite and similar communication related software

Benefits:

We offer an excellent compensation package and team-oriented work environment with growth opportunities. Some of our outstanding benefits include:

• Health & Dental Insurance

• Company paid Life Insurance

• 401(k) matching

• Paid Time Off benefits

• Product discounts

• Wellness programs

EOE/M/W/Vet/Disability

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