Service Technician (Information Technology)

Minimum Qualifications

High School diploma or GED. One year of experience in the installation, maintenance or repair of personal computers, telephony, or related equipment. Must possess a valid Driver s License.

Recruitment Notes

The IT Service Technician job entails performing repairs and maintenance on telecommunications equipment including, but not limited to: Desktop and laptop computers, Tablets, Network and Stand-Alone printers, Multi-Function Printers, smartphones, external mass storage devices, Local Area Network troubleshooting, in-house plant cabling, and Wi-Fi devices. The IT Service Technician role also uses test equipment such as a Fluke LAN/WAN meter, Tone tracer, and data recovery software.

Experience with the following is preferred:

• Microsoft software, the entire suite to Windows 10
• Testing Equipment for diagnostic testing and troubleshooting
• Analyzing and troubleshooting Ethernet connectivity issues
• Analyzing and troubleshooting in-house plant cabling such as copper and fiber
• TCP/IP protocol
• EIA/TIA 568 cable standards
• Microsoft's Active Directory structure and its uses
• Interpreting schematics, blueprints, and floor plans
• Performing rapid restoration of laptop and desktop computers through imaging
• Desktop security best practices

Benefits: Miami-Dade County offers great benefits including full medical, dental and vision

insurance; life and disability insurance; 457 pretax savings plan; Flexible spending accounts; paid holidays; vacation and sick time; membership in the Florida Retirement system; professional development; and tuition reimbursement program.