Service Technician

Hendrick Automotive Group Greensboro , NC 27395

Posted 5 months ago

Location: Greensboro, North Carolina

Summary:

Responsible for identifying necessary vehicle service and performing the repair, service, and/or maintenance work.

Supervisory Responsibilities:

This job has no direct supervisory responsibilities.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

  • Examines customer vehicles.

  • Identifies necessary vehicle repairs and maintenance.

  • Maintains CSI at or above company standards.

  • Estimates cost of repairs.

  • Performs vehicle repairs and maintenance.

  • Documents services performed.

  • Performs services efficiently and according to dealership guidelines.

  • Follows dealership and manufacturer service guidelines.

  • Requests necessary parts.

  • Follows Safeguards rules and regulations

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience:

Thorough knowledge of automotive parts and systems. Demonstrable mechanical skills and knowledge. Technical training or commensurate technical experience required. Ability to deal effectively with Customers and dealership personnel.

Verbal and Writing Ability:

Ability to read and comprehend instructions, correspondence, and memos. Ability to effectively present information in one-on-one and small group situations to customers and other employee.

Math Ability:

Ability to add, subtract, multiply and divide.

Reasoning Ability:

Ability to apply common sense understanding to carry out instructions. Ability to understand and follow technical manuals.

Certificates and Licenses:

Valid Driver's License

Computer Skills:

Ability to learn parts department computer inventory and ordering system.

Environment Demands:

Duties are performed primarily in the service area. Work includes movement around vehicles, working in various physical positions, and the safe operation of power tools and test equipment. Service Technicians may be exposed to loud noise, vibration, exhaust fumes, and other service and repair conditions. The Service Technician frequently interacts with customers, service advisors and the service manager.

Physical Demands:

Must be able to lift up to 50 pounds. While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and stoop, kneel, crouch, or crawl.

Competency: To perform the job successfully, an individual should demonstrate the following competencies:

  • Analytical
  • Collects and researches data.
  • Problem Solving
  • Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations.
  • Customer Service
  • Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
  • Team Work
  • Supports everyone's efforts to succeed.
  • Organizational Support
  • Follows policies and procedures; Completes administrative tasks correctly and on time.
  • Adaptability
  • Changes approach or method to best fit the situation.
  • Attendance/Punctuality
  • Is consistently at work and on time; Ensures work responsibilities are covered when absent.
  • Dependability
  • Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Completes tasks on time or notifies appropriate person with an alternate plan.
  • Judgment
  • Supports and explains reasoning for decisions; Includes appropriate people in decision-making process.
  • Planning/Organizing
  • Uses time efficiently; Sets goals and objectives.
  • Professionalism
  • Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
  • Quality
  • Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality.
  • Quantity
  • Meets productivity standards; Strives to increase productivity.

This job description in no way states or implies that these are the only duties and responsibilities to be performed by this employee. The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor. This job description is subject to revision at the discretion of the company.

Hendrick Automotive Group is an Equal Opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. For more information regarding the EEOC, please visit https://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf.


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Service Technician

Hendrick Automotive Group