Looking for A, B, or C Level Technician
East Orlando, 32825
Job Title ......................... Service Technician
Department ..................... Service Department
Supervisor ...................... Service Manager
Pay Class/Status............... (B & C Level Techs) Full Time Flat Rate
Key Results Areas:
Provide prompt, dependable, high quality, vehicle service to (internal & external) customers.
Complete repair work within the scheduled or allotted time period whenever possible. Continually improve this "efficiency" skill.
Minimize come-backs and deal with them promptly and satisfactorily when they do occur.
Maintain productivity (time spent working on billable jobs) as close to 100% as possible.
Maintain clean efficient facilities.
Major Duties and Responsibilities:
Accept work assignments from Service Advisor/Manager.
Request parts for the job as early as possible when needs become known.
Perform service, repair, and customization work in accordance to factory specifications.
Notify Service Advisor/manager of additional work needed or any delays in expected completion as soon as they become known so that customer may be contacted and notified of the delay.
Keep customers' vehicle cleaner than when it was dropped off.
After job is finished ensure proper completion and filing of paperwork.
Keep work area as clean as possible and assist others with maintaining shop cleanliness.
Assist Service Advisor, when requested, with writing up work orders, communicating with customers, test riding, or any other issue which will help ensure customer satisfaction.
Maintain technical (PHD and other) qualification by completing any necessary training programs assigned to you by the Service Manager.
Other duties as assigned.
MMI Graduate or at least 2 years of Harley Experience.
Service Technicians need both basic and special tools to properly diagnose and service our products.
All Service Technicians are required to own a set of tools within 60 days of hire.
3 years of Technician Experience preferred
The noise level in the work environment is usually loud.
Requires the use of both hands.
Frequently required to bend, stoop, crouch, reach, handle tools and lift 40 lb. of material.
Occasionally requires the ability to balance and push a 600+ lb. motorcycle.
Frequently works near moving mechanical parts.
Is potentially exposed to battery acid, gasoline, chemical cleaning materials or other toxic materials commonly found in a motor vehicle service department.
Occasionally, exposed to exhaust fumes or other airborne particles.