Division: Building Technologies
Business Unit: Customer Services DF & PD
Requisition Number: 230748
Primary Location: United States-California-Cypress
Assignment Category: Full-time regular
Experience Level: Entry level
Education Required Level: High School Diploma / (GED)
Travel Required: 5%
The Siemens Building Technologies Division is the North American market leader for safe and secure, energy-efficient and environmentally-friendly buildings and infrastructure. As a technology partner, service provider, and system integrator, Building Technologies has offerings for fire protection; life safety; and security as well as building automation; heating, ventilation, and air conditioning (HVAC); and energy management. Since 1995, Siemens has helped to modernize nearly 7,000 buildings worldwide, including important American landmarks such as World Trade Center Memorial, Times Square Building, Carnegie Hall, Walt Disney World and the Mount Vernon Estate.
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At Siemens Building Technologies, we strive to keep buildings, smart, safe and comfortable. This position performs technical support programs (TSP) / service agreement tasks and scheduled assignments to ensure that building automation system is properly maintained and operating correctly. It also implements and/or performs technical product support for equipment that has been newly installed.
You will be doing this stuff too:
Handles emergency service calls as directed during the day and after hours.
Responds to customer service calls (emergency, on-site, or on-line), checks indicated points of trouble, analyzes full requirements of system involved and checks and tests systems components. Diagnoses trouble or defect, determines corrective action and repairs system.
Performs preventative maintenance and diagnostics on automation system and components according to TSP / service agreement contracts. Tests and verifies system readings ensuring an optimal system operation.
Identifies additional chargeable opportunities including time and material work, system upgrades and service contact expansion. Prices, proposes and proceeds with new work as per issued guidelines.
Completes service repairs, replacements, upgrades, adjustments and calibration on automation systems and components following issued tasking, maintenance, troubleshooting and installation instructions.
Performs system checkout and assists in automation systems startups for service installed jobs. Works with engineering group to create and/or verify point database; creates/reviews job specific programming via computer for various control systems.
Verifies point database and programming operations are consistent with scope of work for the intended integration and sequence; backs up data from data servers and/or creates automated backup procedure
Troubleshoots and resolves inconsistencies in the functions or sequence of operations; contacts Original Equipment Manufacturer (OEM) for technical support as/when needed; drives issues to resolution.
Sets up and configures PC workstations, user interfaces; data servers, IP Networking devices, protocols, routers, switches, mass storage devices and hubs. Confirm proper network performance.
Completes and submits written service orders and reports covering all aspects of each assignment and activity.
Completes and submits timesheets and other necessary information daily/weekly.
If improper operation is due to another system or component, discusses problem with customer and/or office and advises of the best course of action.
Works with other branch, company or external service providers or vendors to arrange servicing and to resolve problem
Participates in job site final walk and / or final completion for systems to service turnover on assigned jobs
Conducts training and development classes for customers on site or at the branch.
Delivers technical support, coaching and direction to end users and field labor when applicable
Completes and submits written reports; provides Plans & Control System Documents to engineering for as-built drawings.
Required Knowledge, Skills, Abilities, and Education:
High School Diploma or GED required.
Knowledge of automation systems, HVAC, electrical concepts, and building operations
Skilled in programming, job start-up and checkout, and troubleshooting.
Proficient in Microsoft Office: Word and Excel.
Excellent verbal and written communication and customer relations required.
Individual must possess a valid Driver's license in good standing and must be at least 21 years of age in order to participate in the required Siemens vehicle plan