Service Technician

Autonation, Inc. Hayward , CA 94542

Posted 7 days ago

Overview

Position OverviewThe Service Technician performs vehicle repair and maintenance as assigned in accordance with dealer and factory standards and builds Customer loyalty by developing trust and ensuring confidence in AutoNation as a care-giver for their vehicle safety and reliability.

Who Would I Interact With?This position interacts daily with Customers, Service Advisors, other Technicians, Parts Associates, Cashiers, Sales Associates and Managers, just to name a few.

What are the day-to-day responsibilities?

  • Performing vehicle repair and/or maintenance work as outlined on repair order with efficiency and accuracy, in accordance with dealership and factory standards to drive Customer loyalty.

  • Communicating with Parts Department and Service Advisors regularly to effectively manage production and Customer communication.

  • Diagnosing the cause of any malfunction and perform repair, if authorized by the Customer.

  • Conducting multi-point inspections to make appropriate recommendations to ensure safety and reliability of Customer vehicles.

  • Documenting work performed on each vehicle on the repair order.

  • Maintaining an inventory of normal Technician's tools not normally inventoried by the Service department as "special tools."

  • Keeping abreast of factory technical bulletins and participating in factory-sponsored training classes as appropriate.

  • Providing an exceptional customer experience to drive loyalty

How will I know if I am successful?The performance of a Service Technician is measured by achieving:

  • Targeted production

  • Targeted sales

  • Targeted Customer Satisfaction Index

What are the requirements for this job

  • High School diploma or equivalent

  • 2+ years experience as an automotive technician

  • Automotive technical training (varies based on store needs)

  • Attention to detail

  • Organization and follow-up skills

  • Valid in-state driver's license and have and maintain an acceptable, safe driving record

What are the opportunities for career growth?Our Associates have many choices for career growth and development after success in a Service Technician role. Opportunities may include:

  • Master-Certified Technician

  • Service Advisor

  • Service Management

AutoNation is an equal opportunity employer and a drug-free workplace.


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Service Technician

RDO Equipment Co.

Posted 1 week ago

VIEW JOBS 3/9/2019 12:00:00 AM 2019-06-07T00:00 This individual will be responsible for the effective repair of machinery and components at high levels of quality. Their work must be completed in a safe, professional and timely manner. Based upon their level of expertise, the Service Technician may work under direct supervision. This individual must be able to perform quality work as efficiently and profitably as possible, work overtime and weekends on occasion. To help alleviate commute time, this role is scheduled to work Monday through Friday from 10:00am to 7:00pm. Specific Duties Include: * Diagnose, inspect, recondition, repair, assemble, and service equipment as assigned by the supervisor. * Document machine information and repairs completed on work order, including parts and fluids used. * Maintain a clean work area, as well as care for all shop tools, machines, and equipment. * Identify and communicate solutions for customer service opportunities in the dealership's area of responsibility * Maintain technical and product knowledge on all equipment sold within the dealerships area of responsibility. * Follow all safety rules and regulations while performing work assignments and adhere to all policies and procedures as specified in company manuals and as directed in the employee handbook. * Conduct self in the presence of customers and community so as to present a professional image of RDO Equipment Co. * Proactively seek and participate in available company-sponsored training, in an effort to develop and advance knowledge base and skill set. * Participate in all company/location driven communication efforts, including open book meetings, huddles, department meetings and other related efforts. * Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service. * Perform all other duties as assigned by management in a professional and efficient manner. Job Requirements: * Excellent mechanical skills * Trade-specific tooling, including hand and pneumatic tools * Strong computer skills * Excellent customer service skills * Ability to assemble and perform maintenance functions on equipment * Strong oral and written communication skills * Strong organizational skills * Graduation from RDO Equipment Co. Hayward CA

Service Technician

Autonation, Inc.