Service Technician Apprentice, In-Home

Sears Memphis , TN 38103

Posted 2 months ago

Job Description:

Req/Job ID: 1005042BR

Employing Entity: Transform SR LLC

Employment Category: Regular, Full-time

Job Function: Repair/Installation

Store ID: 28130: IH-Memphis/Little Rock


The Service Technician Apprentice, In-Home is responsible for supporting timely and quality repairs and/or checks of customers' products, while maintaining high customer service. This position promotes and sells additional products and services that directly impact the profitability of the Company. This position is responsible for being part of the repair and maintenance of products in the customer's home. The Service Tech Trainee is expected to successfully complete all training curriculum and progress to the role of a full Appliance Repair Technician or other career advancement position within 12 to 18 months of employment.


Responsible to meet District performance metrics by repairing and ensuring the performance of appliances by learning the specialties and skills that lead up to becoming a full appliance repair technician. This includes being able to assist as a helper tech, performance preventative maintenance checks, and also install parts as needed in customer's homes after successfully completing all New Hire Service Technician orientation & training segments for each of these profiles.


  • Works as a dedicated team member to ensure fast, flexible, and expert service to every customer

  • Demonstrates a sense of urgency to meet customer time commitments

  • Completes all Technician training elements of each profile successfully within required time frames before moving to the next

  • Meets key performance metrics and productivity goals as defined by the business Provides knowledgeable and courteous repair service

  • Looks continuously for methods to improve business performance and enhance the customer experience

  • Offers and sells value added products and/or services during repair calls

  • Assists other Technicians as needed including helping on a repair, delivering parts, and conducting truck parts assortment inventories

  • Manages integrity of assigned truck stock parts assortment

  • Receives truck stock at home if the Company vehicle is retained at the Technician's place of residence or other designated locations

  • Maintains truck inventory within the prescribed Company guidelines and standards

  • Follows the truck maintenance schedule, and keeps a clean, organized truck

  • Drives to multiple customer homes daily to provide timely and quality repairs

  • Adheres to all Company policies and procedures

  • Performs other duties as assigned.

Job Requirements


  • Less than one year of related experience

  • Valid Driver License for the State of employment

  • Up to 75% travel

  • 18 years of age or older


  • Ability to learn the theory and skills necessary to accurately diagnose and repair appliances and equipment in the customer's home

  • Ability to communicate the diagnosis and needed repairs of products to the customer in a knowledgeable and courteous manner

  • Ability to select and use basic tools or instruments to assemble, adjust, calibrate, repair, or test various products; including knowledge of basic electrical principles

  • Ability to work variable and flexible hours, including required overtime

  • Ability to read, understand, and apply written text of a technical nature in order to answer questions, solve problems, and complete job tasks

  • Ability to communicate effectively with Sears associates, Vendors, Third Party customers, and other outside sources (i.e., Routing, Sears Technical Assistance Center (STAC))

  • Excellent communication skills, both verbal and written; Ability to read, write, and speak English

  • Ability to perform all services within manufacturer specifications and In-Home Technician Operating Policies including ability to read, understand, and navigate through information presented in diagram, blueprints, or other pictorial displays on the laptop computer

  • Ability to perform all procedures and work instructions according to Quality Management System (QMS) standards

  • Ability to use Tech Hub to input, access, modify, or output information; Smart Phone, Computer & Database Literacy Skills Page 1 of 2

  • Ability and/or willingness to offer and sell to the company s members value added products and/or services during repair calls

  • Ability to apply appropriate use of security, maintenance, and safety procedures to protect Company and customer assets (truck, tools, parts, inventory, safety equipment)

  • Ability to follow appropriate industry specific regulations related to the handling of hazardous materials

  • Ability to constantly lift, carry, push, or pull up to 20 lbs (frequently lift, carry, push or pull 50 lbs; occasionally lift, carry, push or pull 100 lbs)

  • Ability to constantly reach outward, handle and finger objects, stand, walk, and sit Ability to frequently bend, squat, kneel, twist, turn, climb, and crawl

  • Ability to occasionally reach above shoulder and type using a keyboard

  • Ability to drive automatic transmission vehicle

  • Effective Time Management Skills

  • Ability to work with minimal supervision

  • Ability to convey a positive image of the Company in all actions and behaviors.


  • High school diploma or General Education Degree (GED)



icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Field Service Power Generation Technician


Posted 6 days ago

VIEW JOBS 9/16/2021 12:00:00 AM 2021-12-15T00:00 Field Service Power Generation Technician Description We are looking for a talented Field Service Power Generation Technician to join our team specializing in Power Generation for Memphis, TN. In this role, you will make an impact in the following ways: * Completing preventative maintenance and/or basic repair activities on generators or components at the customer site with minimal direction. * Engaging with customers in a courteous and professional manner. * Applying the use of specialized tools and following documented procedures and policies to diagnose and complete basic repairs, including preparing required parts and tools. * Completing required documentation, such as service worksheets, timesheets, warranty claims via handwritten forms or business system input screens. * Completing training in line with skill and business requirements. * Adhere to all our relevant Health, Safety & Environmental policies, procedures and legislation and reports any issues / incidents to their supervisor. To be successful in this role you will need the following: * Broad mechanical and electrical repair and maintenance abilities. * High Voltage / Low Voltage experience. * Capable of electrical repair and maintenance with minimal supervision - hands on exposure to working on power generation products. * (Entry) Technician Level I: Limited relevant technician experience; qualified to perform work on a minimal number of products in-scope a for diesel technician at this location; primarily engaged in maintenance or basic repairs/diagnostics; requires direct supervision and review of workmanship quality. * (Intermediate) Technician Level II: Some relevant technician experience; qualified to perform work on an intermediate number of products in-scope for a diesel technician at this location; primarily engaged in moderately complex maintenance and repair; some exposure to moderate or complex diagnostics, requires limited direct supervision, may provide basic training or guidance to new technicians. * (Advanced) Technician Level III: Significant relevant technician experience; qualified to perform work on most or all of products in-scope for a technician at this location; frequently engaged in complex diagnosis and repair; requires minimal to no supervision; ability to effectively train and guide less experienced technicians of varying skillsets. * Locally valid driving permit Compensation and Benefits Base salary rate commensurate with experience. Additional benefits vary between locations and include options such as our 401(k) Retirement Savings Plan, Cash Balance Pension Plan, Medical/Dental/Life Insurance, Health Savings Account, Domestic Partners Coverage and a full complement of personal and professional benefits. Cummins and E-verify At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates right to work using E-Verify. Cummins will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization. Job SERVICE Primary Location United States-Tennessee-Memphis-US, TN, Memphis, Cummins Mid-South Branch Job Type Shop Recruitment Job Type Technician Job Posting Aug 5, 2021, 2:08:28 PM Unposting Date Ongoing Req ID: 210002UA Cummins Memphis TN

Service Technician Apprentice, In-Home