Service Tech

La-Z-Boy, Inc. Reno , NV 89510

Posted 7 months ago

JOB DESCRIPTION:

EFFECTIVE DATE: August 2015

JOB TITLE:Service Technician I

GRADE: N8

FLSA: Non-Exempt

DEPARTMENT: 971

LOCATION:Regional Distribution Center

BASIC FUNCTION:

The basic function of the Service Technician I is to inspect the product, assess concerns and return the product to manufacture specifications.

KEY RESPONSIBILITIES:

  • Inspect product, assess concerns, and solve problems pertaining to La-Z-Boy product

  • Perform basic repair functions on furniture

  • Install aftermarket accessories to the product such as handles, bases ,swivels, etc.)

  • Ensure that product is customer ready by steaming fabric and checking for any quality concerns

  • Communicate with stores if customer's concerns are a point of sale issue

  • Order parts necessary for repair of furniture

  • Complete any reports required regarding inspection and follow-up

  • Determining if furniture is repairable or if it must be replaced.

  • Communicate with corporate quality department regarding any quality issues that need to be addressed at the factory level

  • Maintain the service area to 5S standards ( neat, clean and organized)

  • Interface with store personnel as required

  • Minimal travel

  • Other duties as assigned

MINIMUM JOB QUALIFICATIONS:

  • High School graduate or trade school with courses in woodworking or comparable experience as apprentice, preferred

  • Experience with general upholstery repair, blind stitch, seam repair, padding, and leather repair, preferred

  • Mechanically inclined

  • Excellent communication and problem solving skills

  • Ability to successfully interface with customers

  • Self-management to demonstrate self-control and the ability to manage time and priorities

  • Must be able and willing to work collaboratively and effectively with the team

SUPERVISORY RESPONSIBILITIES: None

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