Service Tech Coordinator

Overview

Keysight is on the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~15,000 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do.

Our powerful, award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. Diversity, equity & inclusion are integral parts of our culture and drivers of innovation at Keysight. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.

At Keysight, Inclusion, Equity & Diversity is an integral part of our core values. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers. We believe everyone should be respected in the workplace and in their communities regardless of race, color, age, gender, sexual orientation, gender identity and expression, ethnicity, religion, disability, veteran status, national origin, or any protected class. We continuously challenge ourselves to grow in our understanding of inclusion by engaging in a wide variety of diversity programs, initiatives, employee network groups and mentoring/development. This is Keysight

• People and Culture

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• Keysight is an Equal Opportunity Employer.*

Keysight Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

Responsibilities

We are looking to add a Calibration & Repair Service Technician to our team! The person in this position will be responsible for calibration of RF and Network analyzers measurement devices.

Chosen individual will be responsible for the following:

• Perform calibrations, adjustments, and repairs on Test Measurement and Diagnostic Equipment (TMDE).

• Solve technical problems of limited scope and complexity. Escalate more difficult repairs to experienced technicians.

• Work with clearly defined objectives on customer service assignments that may be repetitive in nature.

• Working within your area of expertise, you will clarify, analyze, develop, and implement actions and solutions while supporting field staff and customers.

• Provide consistent, solid contribution to team and service center delivery goals.

• Adheres to established production processes and is responsible for achieving established team production goals.

• Provides internal and external customer satisfaction through effective communication, innovation, and direct application of technical skills.

• Exercises good discretion in the use of time and other Keysight resources. Maximizes the use of existing assets, multi-tasks effectively, and ensures Keysight resources are used properly. Understanding of and compliance with ESD protocol and connector care is a must.

• Maintains high workmanship standards and delivers on commitments. Promotes ESD, Service Note compliance, and other programs that are conducive to the delivery of high quality service and minimization of re-repair.

Qualifications

• This position requires some specialized training/certification in electronics (prefer AS degree in this field), or applicable Military experience.

• This position requires some calibration and repair of a wide variety of Keysight Oscilloscopes, Logic Analyzers, Sampling Scopes, Active Probes, Passive Probes, Passive devices, signal generators, network analyzers, power supplies, power sensors, digital multimeters, spectrum analyzers, and other equipment with ranges up to 67 GHz.

• 5+ years of related experience in the calibration and repair of electronic test equipment is preferred.

• Demonstrates electronic and mechanical competence.

• Exercises good discretion in the use of time and other Keysight resources. Maximizes the use of existing assets, multi-tasks effectively, and ensures Keysight resources are used properly (i.e. connector care, ESD, ETE).

• Maintains high workmanship standards and delivers on commitments. Promotes ESD, Service Note compliance, and other programs that are conducive to the delivery of high quality service and minimization of re-repair.

• Communicates effectively with internal and external customers. May initiate customer interaction as appropriate. Escalates issues through appropriate channels when necessary. This is done verbally or via written correspondence.

• Possesses excellent organizational skills.

• Exhibits the ability to build and maintain professional relationships with wide range of people.

• Adheres to the highest standards of business ethics

California pay range: USD $52,190.00 - USD $86,980.00 Year

Note: For other locations, pay ranges will vary by region

This role is eligible for Keysight Results Bonus Program

US Employees may be eligible for the following benefits:

• Medical, dental and vision

• Health Savings Account

• Health Care and Dependent Care Flexible Spending Accounts

• Life, Accident, Disability insurance

• Business Travel Accident and Business Travel Health

• 401(k) Plan

• Flexible Time Off, Paid Holidays

• Paid Family Leave

• Discounts, Perks

• Tuition Reimbursement

• Adoption Assistance

• ESPP (Employee Stock Purchase Plan)