Service Team Support Specialist (Midwest Platform)

Job Title: Service Team Support Specialist

Agency/Platform: Midwest Platform

Location: New Berlin, WI

About Acrisure:

Acrisure is a global Fintech leader that combines the best of humans and high tech to offer multiple financial products and services to millions of businesses and individual clients. We connect clients to solutions that help them protect and grow what matters, including Insurance, Reinsurance, Cyber Services, Mortgage Origination and more.

Acrisure employs over 17,000 entrepreneurial colleagues in 21 countries and have grown from $38 million to $4.3 billion in revenue in just over ten years. Our culture is defined by our entrepreneurial spirit and all that comes with it: innovation, client centricity and an indomitable will to win.

Job Summary:

The primary function of the Service Team Support role is to provide administrative support as an extension to the HNI service teams as well coordination of general office maintenance. The position is accountable to provide a positive customer service experience through general processing and coordination functions to ensure service teams and/or client needs are met accurately and timely.

Responsibilities:

• Provides overall administrative support to Service Teams.

• Processes and distributes various agency reports.

• Provides printing, scanning, folding, collating, stuffing, metering on special projects and mailings.

• Processes daily mail for agency; Applies necessary postage for outgoing mail, maintains the mailroom and all aspects of the mail machine; scans, indexes and distributes incoming mail/faxes and deliveries following appropriate confidentiality guidelines.

• Handles incoming calls using a multi-line phone system, directing callers to the appropriate team member.

• Issues certificates of insurance for service teams

• Performs office inventory, ordering and stocking of office supplies.

• Accurately enters data into multiple platforms.

• Updates driver records and lists and orders Motor Vehicle Records (MVRs) for HNI Service Teams

• Troubleshoots Printer and Fax Machine issues as they arise to ensure minimal downtime.

• Coordinates client visits by reserving meetings rooms, preparing necessary materials, and providing food and beverages.

• Prints and distributes daily invoices.

• Aids in vendor communications necessary for facilities maintenance

Requirements:

• Current Property and Casualty License is a plus, must be willing to undergo licensing within 1-year of employment.

• Ability to work toward additional professional designations.

• Strong computer skills and a high level of comfort in a virtual work setting.

• Strong knowledge of Microsoft Office products.

• Ability to work in a fast-paced environment with minimal instruction and a high degree of accuracy and attention to detail.

• Excellent verbal and written communication abilities.

• Ability to work well on a team.

• Strong organizational and multi-tasking abilities

Education/Experience:

• High School Diploma or GED.

• Minimum of 1 year experience performing administrative functions / 3 years for senior level.

Physical Demands:

• Long periods in a seated position

• Screen Exposure

• Large amounts of typing

• Must have access to a reliable source of transportation.

Acrisure is committed to employing a diverse workforce. All applicants will be considered for employment without attention to race, color, religion, age, sex, sexual orientation, gender identity, national origin, veteran, or disability status. California residents can learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy available at www.Acrisure.com/privacy/caapplicant.

To Executive Search Firms & Staffing Agencies: Acrisure does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered Acrisure's property, and Acrisure will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting Acrisure's Human Resources Talent Department.