Service System Specialist

Schneider Electric Houston , TX 77020

Posted 3 months ago

Schneider Electriccreates connected technologies that reshape industries, transform cities and enrich lives. Our 144,000 employees thrive in more than 100 countries. From the simplest of switches to complex operational systems, our technology, software and services improve the way our customers manage and automate their operations.Help us deliver solutions that ensure Life Is On everywhere, for everyone and at every moment:

Great people make Schneider Electric a great company.

What do you get to do in this position?

This position is an entry-level role responsible for servicing all system issues on time and to the customer's satisfaction. These specialists will be responsible for troubleshooting and repairing customer systems, performing scheduled maintenance, performing warranty work, and suggesting and performing system improvements and modifications to current customers. To perform this job successfully, an individual must be able to perform each primary job duty satisfactorily independently but under the direction of management.

  • Troubleshoot and repair customer systems under supervision

  • Perform scheduled maintenance on installed systems

  • Identify and report system improvements and modifications

  • Create, load, test, backup, and tune system databases

  • Coordinate activities of subcontractors

  • Request and deliver material, as required

  • Coordinate and communicate activities with the customer

  • Cross-train with Field Service Supervisors, Service Specialist II and III, and Engineers

  • Provide on-site training to customers

  • Complete documentation for assigned tasks

  • Other duties may be assigned

This job might be for you if:

  • Basic knowledge of HVAC equipment and systems

  • Focus on Customer

  • Equipment Operation and Maintenance

  • PC Software Literacy

  • Customer System Testing and Audit

  • Communicate Effectively

We seek out and reward people for putting the customer first, being disruptive to the status quo, embracing different perspectives, continuously learning, and acting like owners. We want our employees to reflect the diversity of the communities in which we operate. We welcome people as they are, creating an inclusive culture where all forms of diversity are seen as a real value for the company. We're looking for people with a passion for success on the job and beyond. See what our people have to say about working for Schneider Electric:

Let us learn about you! Apply today.

You must submit an online application to be considered for any position with us. This position will be posted until filled.

It is the policy of Schneider Electric to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.

Concerning agencies: Schneider Electric does not accept unsolicited resumes and will not be responsible for fees related to such.

Schneider Electric is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Service Engineering Specialist


Posted Today

VIEW JOBS 8/22/2019 12:00:00 AM 2019-11-20T00:00 About BP We are a global energy business involved in every aspect of the energy system. We have 75,000 employees in 80 countries, working towards delivering light, heat and mobility to millions of people, every day. We are one of the very few companies equipped to solve some of the big complex challenges that matter for the future. We have a real contribution to make to the world's ambition of a low carbon future. Join us, and be part of what we can accomplish together. Job Family Group IT&S Group Job Profile Summary Role Synopsis BP has embarked on an ambitious plan to modernize and transform using digital technologies to drive efficiency, effective and new business models. You are a Service Engineering Specialist, supporting service delivery management and the service governance process by reviewing and acting on operational performance data for IT outcomes, service levels, KPIs and customer feedback. Your remit includes managing the delivery of services from internal and external providers to ensure optimal performance in line with agreed IT outcomes and levels of risk and resilience. Typical activities include service level management, supplier management, supporting incident resolution, maintaining configuration management data, providing solution design quality assurance for enhancements and performing project/enhancement delivery roles based on area of expertise. At IT&S, all the roles are within Chapters. While your role will continue to remain within the Chapter, your initial activities described below may change over time. * Essential candidate has worked w/ Microsoft O365, both as a user and preferably managing services/products that O365 provides. Experience of large, global O365 deployments and driving adoption of products. * Agile team (Kanban/Scrum). Working w/ product backlogs and owning PBIs is desirable. Act as product owner for the service and empowered to make decisions. * Learn/grasp new technology/technical detail fast and be able to explain to non-technical audience. Expected to be an O365 specialist. Key focus on Microsoft Teams, Yammer and other collaboration tools. Helping the business drive adoption, as we scale up and release new functionality and features. Key Accountabilities Team: You will support the Service Owner by providing activity leadership related to the integrated delivery of the service/s and evolving catalogue of IT products offered and consumed– assuring the integrity of expected IT and business outcomes is maintained. You will ensure that Service/s operate appropriately and execute Change/Projects in compliance with IT&S standards and regulatory requirements relating to: security, HR, ethics, data protection, HSSE, policies and legislation. Service: You will manage service performance and relevant reporting activities related to the services/products offered. You will help advance our technology-related transformation by drawing meaningful insights from data and using these to support innovation and the delivery of iterative solutions. You will aim to protect, evolve, innovate, enhance and optimize the service/s managed, the products offered and the overall customer experience. You will develop deep knowledge of your E2E Service Model and build and manage collaborative relationships to improve the overall quality of the service. You'll also build effective ways of working that maximize the value of resources (Technology, Contracts, People); simplify and optimize delivery, and enhance the products offered. Relationships: You will lead the development, maintenance and dissemination of knowledge and communications required by Customers and Support channels to effectively adopt, consume and support changing Products and Services. As an experienced service engineering professional, you will develop leadership skills through activity, supplier and resource management. You'll identify and support team development and mentoring needs, focusing on enabling the success of others. Technology: You will build awareness of internal and external technology developments, managing the delivery of process and system improvements, identifying and implementing continuous improvement plans for Service Engineering and ensuring best practice is shared across the team. Safety and Compliance: Safety of our people and our customers is our highest priority. You will advocate and lead in this and promote a culture of security and compliance in everything that we do. Job advert Essential Education Ideally, you'll have a Bachelor's (or higher) degree, preferably in Computer Science, MIS/IT, or another STEM-related subject. Essential Experience and Job Requirements Technical capability: Essential Skills: * Business risk management * Service level management * Customer Service Support Desirable Skills: * Business process improvement * Contract management * ITIL core processes * Relationship management * Service acceptance * Technical specialism * Application support * Customer Service Support Business capability: Service Management Leadership and EQ: * You embrace a culture of change and agility, evolving continuously, adapting to our changing world. * You are an effective team player, looking beyond your own area/organizational boundaries to consider the bigger picture and/or perspective of others, while understanding cultural differences. * You continually enhance your self-awareness and seek input from others on your impact and effectiveness. * Well organized, you balance proactive and reactive approaches and multiple priorities to complete tasks on time. * You apply judgment and common sense – you use insight and good judgment to inform actions and respond to situations as they arise. * You comply with BP's Code of Conduct and demonstrate strong leadership through BP's Leadership Expectations and Values & Behaviours. Manager Expectations * Provide ongoing feedback to your employee tree, both formally and informally, with the aim of supporting their performance and development within the Chapter. * Coach and mentor to help build domain experience amongst peers * Be responsible for Chapter member's personal development and the management of performance reviews. * Contribute to relevant supply and demand conversations, to adequately staff squads with appropriately skilled employees. * Assess candidates as part of the Talent Acquisition process, interviewing to identify future IT&S talent. * Sharing knowledge (cross-pollination) between Chapter members that can be utilised by various Squads. BP Houston TX

Service System Specialist

Schneider Electric