Service Support Tech II

MKS Instruments Inc Rochester , NY 14618

Posted 4 weeks ago


The Service Support Technician II will perform in-house servicing, repair and/or installation of company Products.


Using established procedures, diagnose, test,troubleshoot and repair mechanical, hardware, software and systems failures at a modular level.

Determine most cost effective repair/resolution to minimize customer downtime.

Preparation of a detailed and properly formatted technical description and analysis of the unit's failures.

Preparation of a list of necessary replacement parts that are required to complete the repair and/or upgrades using Service Bulletins as required.

Performing part searches in Omnify for valid part numbers.

Preparation of a written detailed description of necessary repairs for assemblers.

Preparation of a repair cost including Service Bulletins and Accessories.

Oracle updates; Evaluation, Repair instruction, Parts List, Quality data and other.

Produce a final test record or any other records as required.

Inspect and/or perform assembly work for repairs when necessary

Use mechanical and electrical sheet metal hand and power tools when required.

Train other Technicians

Prepare reports for analysis of product failure trends and serviceability issues.

Other projects, tasks and jobs as assigned.


Associates degree or equivalent experience.

1 - 2 years of related experience.

Must be able to manage multiple tasks and priorities.

Ability to work with hand tools.

Familiarity with SPC/defect charting and problem solving techniques preferred.

Excellent written and verbal communication skills.

Possess MS Office and computer skills.

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Service Support Tech II

MKS Instruments Inc