Service Support Specialist

Key Technology, Inc. Walla Walla , WA 99362

Posted 2 weeks ago

SUMMARY:

Provides advanced technical support to customers and field service technicians to solve complex problems at customer locations.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Provide "Front Line" telephone support to customer's calls regarding equipment problems. Provide expert telephone support to Key Field Service Technicians who experience trouble-shooting problems in the field.

Schedule and dispatch appropriate Field Service Technicians to customer sites when required. Works closely with R & D and Application Engineers to provide value added technical support and advice in new product development. Travels to customer sites to trouble-shoot complex equipment problems.

Must be ready and willing to travel when needed. Other duties may be assigned as needed

SUPERVISOR RESPONSIBILITIES:

Will be required from time to time, to direct the efforts of other field engineers of the same level and below in the execution of these duties.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE:

Associate's degree (AA) or equivalent from two-year college or technical school; eight years related experience and/or training; or equivalent combination of education and experience. Must have or be able to reach expert level of technical knowledge on Optical systems.

LANGUAGE SKILLS:

Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals. Ability to write routine reports and correspondence.

Ability to speak effectively before groups of customers or employees of organization. To show the utmost in professionalism and restraint when dealing with customers.

MATHEMATICAL SKILLS:

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions and decimals. Ability to compute rate, ratio and percent, and to draw and interpret bar and line graphs.

REASONING ABILITY:

Ability to define problems, collect data, establish facts and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form.

CERTIFICATES, LICENSES, REGISTRATIONS:

Must have a valid driver's license, major credit card for travel emergencies and an up-to-date USA passport

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to stand; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; and talk or hear. The employee is occasionally required to walk, sit, climb or balance; stoop, kneel, crouch or crawl; and taste or smell.

The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.

WORKING ENVIRONMENT:

The working environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee occasionally works near moving mechanical parts and is frequently exposed to wet and/or humid conditions and risk of electrical shock. The employee occasionally works in high, precarious places and is occasionally exposed to toxic or caustic chemicals, extreme cold, extreme heat and vibration.



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Service Support Specialist

Key Technology, Inc.