Service Support Specialist

ADP Norfolk , VA 23510

Posted 5 months ago

ADP is hiring an experienced Service Support Specialist I. In this position, you'll join a team of HCM professionals who are responsible for ensuring every customer interaction is a best-in-class experience by providing technical and soft skills guidance to our associates. You'll combine a passion for service and discovering innovative solutions with our top-ranked training programs to help customers enjoy every drop of value within our products.

We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, and Social Responsibility.


  • Serve as a subject matter expert in areas of ADP WorkForceNow and HCM products

  • Have ability to coach, mentor and guide associates to proper resolution through effective transfer of knowledge

  • Provide consultation and help answer technical questions supporting less-experienced specialists on the team

  • Learn and navigate ADP systems in order to respond to issues


  • At least 2 years of previous experience

  • High School diploma

PREFERRED QUALIFICATIONS: Preference will be given to candidates who have the following:

  • Strong client relationship and interpersonal skills

  • Ability to troubleshoot and resolve customer complaints using pre-defined solutions

  • Demonstrated ability to learn and apply basic concepts in new situations

  • Organizational skills including the ability to multi-task, set priorities, and follow up in a timely manner

  • Ability to collaborate and work in a team environment as well as work independently and make sound decisions

  • Bachelor's degree

Software in the Cloud. Experts on the Ground:

ADP powers the working world with comprehensive solutions that drive business success. Consistently named one of the "Most Admired Companies" by FORTUNE Magazine, and recognized by Forbes as one of "The World's Most Innovative Companies," ADP has over a half-million clients around the globe and 65 years of experience as one of the largest providers of human capital management solutions world-wide.

At ADP, we believe that diversity fuels innovation. ADP is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, non-job related physical or mental disability, or protected veteran status. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

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Service Support Specialist