Service Support Rep 2 (L1)

Engility Corporation Salt Lake City , UT 84101

Posted 2 weeks ago

We are currently seeking a motivated, career and customer oriented associates to join our team to begin an exciting and challenging career with SAIC. What success looks like in this role:

  • Initial point of contact for customers via telephone, email or live chat to provide technical support of hardware, systems, sub-systems and/or applications

  • Provides technical support of hardware, systems, sub-systems and/or applications.

  • Assists with navigating around application menus, may be required to remote into customer's computer.

  • Troubleshoot network connectivity issues, working with remote employees on a corporate network.

  • High School Diploma or equivalent required.

  • Previous computer technical support preferred.

  • Must be able to obtain and maintain a Public Trust Clearance.

  • Must be able to obtain one of the following COMPTIA CE certifications: A , Network , or Security

  • Understanding of Active Directory to unlock and reset passwords.

  • Strong knowledge of Network troubleshooting, including connectivity issues, locating IP or TCP/IP addresses, VPN software, supporting remote users.

  • Ability to troubleshoot and resolve email issues, specifically MS Outlook.

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Service Support Rep 2 (L1)

Engility Corporation