We are currently seeking a motivated, career and customer oriented associates to join our team to begin an exciting and challenging career with SAIC. What success looks like in this role:
Initial point of contact for customers via telephone, email or live chat to provide technical support of hardware, systems, sub-systems and/or applications
Provides technical support of hardware, systems, sub-systems and/or applications.
Assists with navigating around application menus, may be required to remote into customer's computer.
Troubleshoot network connectivity issues, working with remote employees on a corporate network.
High School Diploma or equivalent required.
Previous computer technical support preferred.
Must be able to obtain and maintain a Public Trust Clearance.
Must be able to obtain one of the following COMPTIA CE certifications: A , Network , or Security
Understanding of Active Directory to unlock and reset passwords.
Strong knowledge of Network troubleshooting, including connectivity issues, locating IP or TCP/IP addresses, VPN software, supporting remote users.
Ability to troubleshoot and resolve email issues, specifically MS Outlook.