Service Support Lead

Sears Hometown & Outlet Cincinnati , OH 45201

Posted 2 months ago

The Service Support Lead is responsible for providing leadership to a core team of associates responsible for the receiving and replenishment of merchandise ensuring the sales floor is well presented and product is available for sale to the customer. The Service Support Lead is also accountable for accuracy of receiving documents, and provides supervision over merchandise deluxing and pricing operations. The Service Support Lead with assist with supervising a team of hourly associates when the Store Manager is not present. The Service Support Lead is also a role model within the unit for abiding by and holding others accountable for The Code of Business Conduct and overall business practices. Leads by example with the highest level of integrity. The Service Support Lead must have day, evening and weekend availability to work.

Job Duties:

  • Leads the Receiving and in-store operations to ensure achievement of business goals in expenses, payroll, inventory shrinkage and Associate morale

  • Leads receiving processes in training; assists in action plans to improve performance

  • Prices products per Outlet Pricing Guidelines and leads efforts in unit's achievement of improved margins and cost recovery

  • Adheres to operational processes (i.e., receiving, replenishment, shipping and Acct. 112) and ensures consistency and performance standards are met

  • Develops partnership with Sears Logistics Services' (SLS) Distribution Centers and Product Repair Services

  • Ensures that the unit adheres to safety policies and procedures

  • Accepts overall 4 wall accountability

  • Serves as a Key carrier

  • Interacts with customers and associates to address their concerns

  • Rings normal Outlet transactions at Point of Sale (POS)

  • Maintains facilities and housekeeping

  • Understands and communicates activities/trends in unit and unique local issues to management

  • Performs other duties as assigned


  • Ability to lift in excess of 50 lbs., and use hand wheeled carts to move Appliances

  • Strong drive for results

  • Action oriented

  • Strong execution skills

  • Courageous leadership skills

  • Ability to manage multiple priorities simultaneously

  • Knowledge of store and retail operations

  • Excellent communication skills

  • Ability to pay attention to detail

  • Computer literacy

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Service Support Lead

Sears Hometown & Outlet