Service Support Analyst

Visa Foster City , CA 94404

Posted 2 months ago

Common Purpose, Uncommon Opportunity. Everyone at Visa works with one goal in mind making sure that Visa is the best way to pay and be paid, for everyone everywhere. This is our global vision and the common purpose that unites the entire Visa team. As a global payments technology company, tech is at the heart of what we do: Our VisaNet network processes over 13,000 transactions per second for people and businesses around the world, enabling them to use digital currency instead of cash and checks. We are also global advocates for financial inclusion, working with partners around the world to help those who lack access to financial services join the global economy. Visa's sponsorships, including the Olympics and FIFA World Cup, celebrate teamwork, diversity, and excellence throughout the world. If you have a passion to make a difference in the lives of people around the world, Visa offers an uncommon opportunity to build a strong, thriving career. Visa is fueled by our team of talented employees who continuously raise the bar on delivering the convenience and security of digital currency to people all over the world. Join our team and find out how Visa is everywhere you want to be.

What is the job about? As part of the Network Processing Operational Support organization, you will be involved in the creation of encryption keys, and loading client configurations in both test and production environments. With normal job processing, there are always exceptions that require input from other organizations, where you ultimately will make the decision if a desired change can be processed or not. You will provide rotational 24/7 on call support for exception processing, and rotational work on weekends and holidays to oversee the successful execution of synchronization jobs; while working closely with developers on issue resolution and keeping our client management team well informed of delays and progress. Our Network Processing organization has responsibility for authorizing all payments along with the clearing and settlement of funds, ultimately contributing to the success of Visa, while offering a wide variety of career opportunities.

Who are we looking for? You! We are looking for an individual with little to no experience and interested in becoming Visa's next Sr. Operations Technical Support Specialist. You will become part of a team that works closely and is like family. If you are process driven and do not mind some repetition, this job is for you. You recognize when to ask for help and when to collaborate with others, working across departments and sometimes getting involved in projects and responsibilities outside your immediate area of focus. Above all, you are someone who takes initiative when there is something to be done, and always courteous and willing to go the extra mile for our clients, to help retain Visa's impeccable image.

Why us? Working at Visa is challenging. The problems that we face and solve and the decisions that we make affect the world. Visa is all about helping people around the world reach their Everywhere, the place where their personal, professional and financial goals intersect. As the premier payments technology company, we are proud to boast that our commerce platforms touch the lives of billions, all over the globe. If you have ambition, focus and drive, and are interested in joining a global team focused on changing the way the world pays and is paid, you'll find your everywhere at Visa.

Responsibilities

  • Oversee daily test and production environment job execution and databases for Authorization and Clearing & Settlement; and manually process exception requests

  • Actively participate in the encryption keys processing and distribution

  • Manage the change control process utilizing the internal change management system

  • Work closely with internal stakeholders throughout the company to accomplish group goals

  • Prepare and generate courier package information and ensure that mail pick up schedules are adhered to

  • Responsible for ensuring best practices are followed and that no audit findings and/or observations are identified

  • Responsible for responding to customer questions/queries relative to our supported services

Requirements

  • Associate (AA) or a related degree or experience

  • Provide rotational weekend and holiday work, and on call after business hours support

  • Self-starter, able to work as part of the team

  • Able to establish and document processes and follow protocol with repetition and accuracy

  • Excellent client-centric written and verbal communication

  • Execute effectively in a high-paced environment and multi-task, while staying focused on deliverables and deadlines

  • Strong problem solving skills, attention to detail, flexibility, and interpersonal skills

  • Strong knowledge of MS Word and Excel

Added Plus

  • One to three years of operational and/or technology work experience

  • Understanding of Visa Transaction Processing

  • Knowledge of MS SharePoint and Access

  • Experience working in a mainframe technology environment

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of Article 49 of the San Francisco Police Code.

All your information will be kept confidential according to EEO guidelines.


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Service Support Analyst

Visa