Service Supervisor - Hvac/R

Overview

With over 150 years of experience, CoolSys is the market-leading indoor environment solutions company. Our full spectrum of best-in-class services includes HVAC & refrigeration installations, remodels, service & maintenance; and energy solutions, including controls and lighting. CoolSys serves customers in the retail, commercial, food service, educational, healthcare, and industrial markets. Headquartered in Southern California, CoolSys has more than 2,000 highly trained, field-based service and installation experts, serving more than 45,000 customer locations across North America daily.

WHAT WE OFFER We are a large company serving many unique customers - because of this, we provide job stability and long-term opportunity for career growth. We invest in our technicians by offering:

• Ongoing Education & Training

• Exposure to a Large Variety of Projects

• Industry-leading Benefit Packages

• Advanced support and tools designed to improve your workflow

• Paid Vacation

• Medical, Vision & Dental

• 401K

Responsibilities

The Service Supervisor is responsible for the profitable delivery of refrigeration and HVAC services for a specific branch(s). The Service Supervisor also runs calls and serves as a mentor and technical resource to other technicians in their area of responsibility.

• Participates in managing the Service P/L for assigned branch(s).

• Responds to own calls.

• Effectively manages call volume for area of responsibility.

• Ensures customer requirements are followed and calls are completed on a timely basis.

• Ensures billing procedures are accurately adhered to and may approve work orders.

• Maintains communication with customers and ensures their expectations are met.

• Resolves issues or problems that impact customer satisfaction.

• Interviews, selects, hires, and oversees onboarding of team leads and technicians.

• Ensures technicians are scheduled and dispatched efficiently, based on skill level, location, and call volume.

• Manages performance and provides training, coaching, and performance feedback to Team Leads and Technicians.

• Ensures compliance with Service policies and procedures, including eSo, refrigerant tracking, time and attendance, etc.

• Ensures the use of PPE and the application of safe behavior, including driving, by all employees.

• Ensures customer service and quality of work meets customer requirements and company standards.

Qualifications

• High school diploma, GED, or completion of trade program or technical school. A college degree is a plus.

• 5+ years of experience in refrigeration/HVAC service, commercial construction, or a related industry.

• 3-5+ years of people management experience.

• Strong leadership skills, with demonstrated experience managing a diverse and multi-discipline workforce.

• Proficient in coaching, training, developing, and building a team.

• Proficient in managing time, delegating assignments, and following through to ensure good results.

• Knowledge of commercial refrigeration and HVAC principles and practices, including service hour estimation, labor forecasting, and multiple disciplines involved in area of responsibility.

• Proficiency in understanding and managing P&L.

• Demonstrated business acumen

• Proficiency in managing multiple assignments, setting and balancing competing priorities with strong organizational skills and the ability to multi-task.

• Ability to solve problems and apply good judgment.

• Excellent verbal/nonverbal and written communication and presentation skills.

• Strong customer service skills, including an ability to proactively address customer issues and concerns and the ability to forge strong working relationships with customers.

• Knowledge of job site safety, ability to oversee work activities to ensure safe work practices, and safety rule compliance.

• Ability to understand and follow all company policies and procedures and all applicable State and Federal laws.

• Ability to use typical business tools including E-Mail, Word, Excel, Work Order/Dispatch Software, Enterprise Resource Planning (ERP) software, etc.

• Good driving record.

Join Us

Today, there are 26 different companies that make up the CoolSys family of brands. Our valued employees are at the heart of our continued growth and success. We invite you to be part of that growth!

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Coolsys is an EEO/AA Employer.  All qualified individuals - Including all ages, colors, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics are encouraged to apply.

Pre-employment background screening (criminal and MVR for driving positions) and drug testing are required for all positions. Coolsys will consider qualified applicants with criminal histories in a manner consistent with federal law, state law, or local ordinance.