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Service Supervisor

Expired Job

Equipment Depot San Antonio , TX 78245

Posted 4 months ago

POSITION SUMMARY

Coordinates the day-to-day service business at the local level (techs and service support team will report directly to this individual). Is very involved with the day-to-day service business as a working supervisor. Insures that his/her team provides a hassle-free experience for our customers (including our rental department). Focuses on one consistent Equipment Depot way of doing business by implementing and adhering to company-wide processes and procedures. Works with the Operations Manager to achieve business objectives (as measured by Key Performance Indicators) by improving the skills, professionalism, and efficiencies within our service operation.

ESSENTIAL FUNCTIONS

Reasonable Accommodations Statement

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Essential function statements

Ensures that his/her team performs with a positive attitude and a great sense of urgency in order to exceed customer expectations.

Insures that service KPI's (relating to efficiency, productivity, and customer satisfaction) are consistently met.

Assists the Operations Manager in handling disciplinary issues involving personnel if/when they occur.

Works with his/her Operations Manager to implement short- and long-term strategic plans, objectives and goals for his/her location.

Handles customer requests in a prompt and professional manner.

Assists the Operations Manager in handling customer concerns and complaints.

Completes performance reviews as/when required for everyone within his/her organization.

Assists in the recruiting and development of his/her service team.

SKILLS AND SPECIFICATIONS

Good customer communication skills.

Strong team focus.

Provide day-to-day leadership for his/her service team.

Meet customer needs / expectations with a sense of urgency.

Communicate across all functional groups and geographic locations ("One Equipment Depot" mindset).

Requirements

EDUCATION AND QUALIFICATIONS

Education: minimum high school diploma or GED.

Experience: prefer at least 2 years service experience.

Computer Skills:
basic knowledge and ability with Microsoft Office products.

Other Requirements:
well organized, good communication skills, team player, strong attention to detail.

WORK ENVIRONMENT

Work environment varies from office to warehouse to off-site customer locations

OUR CORE VALUES

Passion to Perform We are passionate to perform and focus on concrete achievements

Trust to Act We are empowered to act, and act in a powerful way

Act Responsibly We are responsible for our actions and the consequences they have for our stakeholders and our environment

Make it Fun! We are serious about making work fun; it's the way we do things

  • Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.

  • Please view Equal Employment Opportunity Posters provided by OFCCP here.

  • The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

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Service Supervisor

Expired Job

Equipment Depot