Service Supervisor

Drawbridge Denver , CO 80201

Posted 1 week ago

POSITION SUMMARY:

The service supervisor provides first line supervision of field technicians to assure completion of preventive maintenance and small technical projects in a high quality and timely manner to balance customer loyalty and maximizing gross profit margins. This position is responsible in developing and managing team talent while working with assigned dispatcher to assure execution of assigned work.

REQUIREMENTS:

  • Demonstrated leadership skills
  • Minimum 10 years of commercial service technician field experience
  • Must possess a valid drivers license and currently maintain a safe driving record as required by the Companys insurance provider
  • Universal EPA Certified
  • Certificate of Completion or Diploma with an accredited HVAC trade school preferred
  • Regular and punctual attendance
  • Demonstrated knowledge of chillers, boilers, vibration and oil analysis
  • Familiarity with the following vertical markets; healthcare, data center, assisted living, commercial office, industrial and power generation

ESSENTIAL DUTIES AND RESPONSIBILITIES: Other job duties may be assigned that are not included in the job description.

AGREEMENT/PROJECT MANAGEMENT:

  • Manages execution of assigned agreement base within contracted time obligations
  • Manages all financial aspect of assigned agreement base
  • Manages field personnel to assure proper staffing and efficient field operations
  • Communicates and coordinates field operations with dispatcher
  • Manages equipment, material and tool utilization
  • Proactively communicates scope of work to necessary field personnel
  • Actively participates in regular review meetings on backlog, manpower planning, customer and field relations
  • Provides sales personnel with leads and alerts sales personnel about competitive sales efforts.

CUSTOMER SERVICE:

  • Builds and maintains customer loyalty especially through effective communication
  • Possesses the proper judgment to escalate procedures when necessary to assure customers needs are met

SAFETY COMPLIANCE:

  • Conducts and documents team safety meetings (4/month) and weekly safety audits and inspections
  • Familiar with the Loss Control Manual and adheres to the procedures and protocols therein
  • Utilizes appropriate PPE (Personal Protective Equipment) and models safe behavior for field staff
  • Identifies safety concerns and training needs and communicates them to the Safety Manager

STAFF DEVELOPMENT:

  • Evaluates technician and team technical ability and assigns jobs based on skill level
  • In coordination with Service Manager, develops and implements training plans to assure team has necessary capabilities to execute agreement base
  • Mentors service representatives on how to solve problems independently
  • Effectively audits performance of staff and recommends appropriate personnel actions, including but not limited to hiring, termination, promotion, demotion, training and compensation

PERSONAL DEVELOPMENT:

  • Keeps technical knowledge up to date as to equipment and concepts: gains familiarity with new products and techniques as they are introduced
  • Belongs to and takes advantage of technical organizations to improve technical knowledge
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Service Supervisor

Drawbridge