Cummins Summerville , SC 29484
Posted 2 months ago
Service Supervisor
Description
Our culture believes in POWERING YOUR POTENTIAL . We provide global opportunities to develop your career, make your community a better place and work with today's most innovative thinkers to solve the world's toughest problems.
We believe in flexibility for you to explore your passions while making an impact through meaningful work within our inclusive workforce. That's what #LifeAtCummins is all about.
We are looking for a talented Service Supervisor to join our team specializing in Service for our Distribution Business Segment onsite in Summerville, SC.
In this role, you will make an impact in the following ways:
Supervises employees who install, service, and repair equipment and machinery.
Supervises Service Technicians and/or Service Team Leaders; coordinates and schedules Technician work schedules; communicates repair plans to Technicians aligned with customer quotes; monitors Technician productivity and repair quality.
Provides coaching and feedback to individual Service Technicians and/or Service Team Leaders; provides performance reviews and opportunities for professional growth.
Provides first level of support to Service Technicians requiring assistance; escalates technical support needs for resolution when needed.
Manages service logistics including use of materials, equipment, and employees ensuring safety, quality, and efficient operations.
Develop and/or reviews quotes for accuracy prior to communication to customers; provides updates on repair status and any plan or schedule changes.
Participates in continuous improvement activities by reviewing, changing, and improving processes in line with changing customer expectations/organizational goals.
Monitors the status of open repairs with technicians; addresses issues that impact completion of the repair plan in the time quoted to customers.
Monitors goals and targets for the branch; measures, reviews, and maintains superior customer satisfaction levels.
Resolves customer concerns related to Cummins or distributor warranties; develops strong relationships with key customers through frequent and professional communication.
Qualifications
To be successful in this role you will need the following:
Skills
Education, Licenses, Certifications
Demonstrated role competence is required. College, university, or equivalent Bachelor's degree in relevant discipline is preferred.
This position may require licensing for compliance with export controls or sanctions regulations.
Experience
Intermediate level of relevant work experience in a technical field, including team leadership experience, required.
Customer service experience along with Diesel and Power Generation theory understanding.
Compensation and Benefits
Additional benefits vary between locations and include options such as our 401(k) Retirement Savings Plan, Cash Balance Pension Plan, Medical/Dental/Life Insurance, Health Savings Account, Domestic Partners Coverage and a full complement of personal and professional benefits.
Base salary rate commensurate with experience. Additional benefits vary between locations and include options such as our 401(k) Retirement Savings Plan, Cash Balance Pension Plan, Medical/Dental/Life Insurance, Health Savings Account, Domestic Partners Coverage and a full complement of personal and professional benefits.)
Cummins and E-verify
At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates right to work using E-Verify. Cummins will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization.
Job SERVICE
Primary Location United States-South Carolina-North Charleston-US, SC, Summerville, Cummins Atlantic Charleston
Job Type Experienced
Recruitment Job Type Exempt
Job Posting Mar 20, 2024, 1:00:00 PM
Unposting Date Apr 5, 2024, 11:59:00 AM
Organization Distribution Business
Role Category Onsite
Relocation Package Eligible
Req ID: 240001ZW
Cummins