Service Supervisor

Primary Functions:

Supervise and mentor a group of service technicians in the safe and efficient servicing of commercial HVAC and plumbing equipment, components and systems.

Key Responsibilities:

Responsibilities include, but not limited to:

• Manage and direct assigned service technicians. Clearly communicate work responsibilities and accountabilities and ensure adherence to Brandt's Service policies, procedures, and standards.

• Provide technical support and guidance to technicians as needed.

• Assist with service quotes and estimates to support sales and growth initiatives.

• Review service tickets and other field paperwork. Assure time is correctly applied and descriptions of work are accurate and appropriate. Address and resolve any issues with technician.

• Coordinate with account managers to discuss and fully understand customer scope of service prior to assuming responsibility for new maintenance contracts.

• Monitor work performed on maintenance contracts to ensure costs remain at or below the predetermined amount.

• Make periodic visits to sites with maintenance contracts. Ensure customers are satisfied with Brandt's personnel and performance.

• Visit other job sites to evaluate technician abilities and performance. Ensure field technicians are satisfactorily representing Brandt's capabilities and furthering Brandt's image to external customers.

• Manage the selection, ordering and delivery of supplies and equipment for technicians on assigned projects.

• Investigate customer complaints to help remedy the situation and promptly implement corrective measures as required. Escalate problem to next level of management when necessary.

• Ensure technicians adhere to all legal, regulatory compliance, safety and risk management policies and procedures.

• Assist sales staff, as requested, with collecting data necessary to assemble accurate and timely service estimates.

• Assist in hiring and counseling employees, conducting group meetings and training employees.

• Supervise/mentor the work of the service technicians to better develop their technical skills and knowledge.

• Coordinate with Service Operations Manager to develop technician training curriculum.

• Perform additional assignments as requested/needed.

Qualifications:

• High school degree or equivalent and successful completion of a trade/technical training program

• Extensive (10+ years) experience performing service maintenance and repair work within the mechanical industry

• OSHA-30 certification (if not currently certified, must be obtained within six (6) months from date of hire)

• Solid understanding of business/industry practices, processes, & standards

• Thorough understanding of and respect for safety and OSHA rules & regulations

• Strong communication and interpersonal skills

• Strong organizational and problem-solving skills

• Ability to successfully lead a team and motivate workers

• Solid MS Office skills and willingness to learn new software programs

• Employment is contingent upon satisfying all jobsite-specific access requirements, with no outstanding restrictions from any jobsite or from working with any of Brandt's partnering General Contractors, Owners, Customers, etc.

About Us

Ranked as a Top 50 Specialty Contractor in ENR Magazine, Brandt is one of the largest MEP firms in the United States. We perform the entire mechanical and/or electrical phases of large commercial, institutional and industrial construction projects. Brandt is headquartered in Carrollton, Texas, and maintains additional regional offices in Austin, Fort Worth, Houston, San Antonio and Waco.

The Brandt Companies, LLC is an affirmative action, equal opportunity, minority/female/veteran/disabled employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including gender identity, sexual orientation, and pregnancy), age (40 or older), national origin, disability, genetic information, veteran status, or any other category protected by law.