Service Superintendent

Job Duties

• Partners with Regional Service Leader to interview and hire new technicians.

• Partner with Regional Service Leader to evaluate Tech Team's performance and provide counseling to improve when needed.

• Ensures Lead and Assistant Techs are trained in proper repair techniques and NAR processes.

• Oversees technicians schedules and approve all timekeeping for technicians.

• Approves technicians expenses via Concur.

• Responsible for promoting safety in the field and holding technicians accountable for following policies.

• Manage dispatches and work to ensure that client SLAs are met - Expedite emergencies.

• Responsible to maintain dispatch approval process for quality of Field Technicians work.

• Manages Lead and Assistant Technicians to ensure quality repair work is performed for clients.

• Work to ensure for leak calls - that technicians communicate with on site contact; ensure technicians determine site issues and develop plan to address.

• Ensures Lead and Assistant Techs are utilizing IVR, client apps or other requirements noted in dispatch.

• Responsible to promote quick bids and gathering of the data for estimating.

• Provide oversight on Service Repair contract jobs as needed.

• Review contract scope of work with Lead and Assistant Techs for mutual acceptance of sequence and installation.

• Ensure technicians are supplying SPM with contract change order information.

• Work to ensure technicians follow proper safety setup in accordance with OSHA standards, NAR and client requirements.

• Communicate with Regional Service Leader to manage NTE increases while at facility.

• Communicate with customers on repair or inspection status and assist in resolving issues.

• Assist in training of Field Partners in region.

• Inspect the quality of Field Partner and In House work as directed within region of responsibility.

• Attend Pre-bid and Pre-construction meetings as needed.

• Triage for Production Projects concerning leaks and quality of installation as required.

• Material and Equipment Procurement & Cancelation.

• Conduct StarCare inspections and other inspections as needed.

• Assist with Maintenance repairs as needed, including Leak Calls.

• Assist in all Snow and Hurricane events to either participate in repairs or supervise Field Partners.

• Conduct Warranty Inspections.

• Direct and complete repairs for larger scale RFWs.

• Participate in On Call Duties as needed.

• Support RSM in dispatch approval for both Field Partners and in-house technicians.

• Ensures field tech teams carry themselves in a professional manner and uniformed appropriately in accordance with NAR standards and requirements.

• Review work orders to ensure profitability is met.

• Inventory truck stock per company requirements.

• Responsible for keeping truck clean, organized and maintenance record current (DOT).

• Service Superintendent responsible for providing all required hand tools to complete daily duties.

• Service Superintendent responsible for upkeep and maintenance on all equipment provided by NAR.

• Ad hoc responsibility as requested

• Exudes honesty, transparency, quality, safety, and customer service.

Skills and Qualifications

• 5-10 years working within commercial roofing service.

• OSHA 30

• Roofing knowledge and experience required for warrantable service and maintenance operations.

• Must be able to travel extensively as needed.

• Basic computer skills.

• Must pass criminal background check, drug screen, and driving record check.

Working Conditions

• Work is primarily performed in outdoor weather conditions. Must be able to work in varied extreme weather conditions (extreme hot and extreme cold).

• Must be able to climb a ladder

• 50-60% travel by car or plane.

• Repetitive bending and stooping with occasional lifting up to 40 pounds is required. Operating heavy equipment and lifting heavy materials occasionally.

• Repetitive finger/hand/forearm motion necessary for completing data entry. Ability to manipulate keyboards, telephone keypads, and other office equipment.

• Talking and listening required for answering telephones and conversing personally with customers and staff. Manual dexterity required for accessing filing cabinets.

• Repetitive bending and stooping with occasional lifting up to 40 pounds is required. Operating heavy equipment and lifting heavy materials occasionally.