Service Sales Manager

Base Pay Range: $144,400.00 - $245,500.00 Annually

Primary Location: USA-CA-Milpitas-KLA

KLA's total rewards package for employees may also include participation in performance incentive programs and eligibility for additional benefits identified below. Interns are eligible for some of the benefits identified below. Our pay ranges are determined by role, level, and location. The range displayed above reflects the minimum and maximum pay for this position in the primary location identified in this posting. Actual pay depends on several factors, including location, job-related skills, experience, and relevant education level or training. If applicable, your recruiter can share more about the specific pay range for your preferred location during the hiring process.

Company Overview

KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world's leading technology providers to accelerate the delivery of tomorrow's electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.

Group/Division

The KLA Services team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services. Our comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts.

Job Description/Preferred Qualifications

The Global Service Support Division (GSS) headquartered in Milpitas, CA is our service organization that consists of service sales, marketing, spares supply chain management, field operations, engineering, product training, and technical support. GSS partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services.

The GSS Business Development Team is looking for a strong and motivated individual contributor to lead GSS service sales and business development directly to select North American and global customers. As GSS Sales & Business Development Manager, you will be the headquarter lead and intermediary for all customer and field commercial activity.

Job Description:

• Work with regional account teams and other GSS organizations to identify customer needs and develop new business opportunities across core services, enhancements and Pro Systems.

• Negotiate and manage the renewal and expansion of service contracts at key customers.

• Drives regional team to meet objectives while ensuring that sales activity is positively reflected in customer satisfaction.

• Explain, promote, and support commercial strategy to senior division management.

• Document and follow GSS and KLA Finance processes related to deal creation, approval, quotes, negotiations, deal closure, and operationalization.

• Research and develop strategic sales growth plans with senior GSS staff and team.

Minimum Qualifications

Skills & Qualifications:

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  7 years semiconductor equipment or other industrial or capital equipment experience

  
  

• Proven results with direct customer sales or other related experience

• Strong business acumen and technical selling skills

• Strong understanding of financial, legal, and marketing fundamentals

• Advanced Excel/PowerPoint capabilities; including presentation skills.

• Strong financial/mathematical modeling skills with ability to deep dive but still maintain high-level vision/strategy.

• Excellent interpersonal and communication skills, ability to turn non-specific goals into concrete tasks, and influence peers in other organizations to accomplish objectives.

• Demonstrated experience managing internal and customer hierarchies.

• Practical working knowledge of industry recognized sales processes.

• BA/BS; MBA or equivalent experience

• Domestic/International travel required anywhere from 25 to 50% as required by business needs (post COVID)

The company offers a total rewards package that is competitive and comprehensive including but not limited to the following: medical, dental, vision, life, and other voluntary benefits, 401(K) including company matching, employee stock purchase program (ESPP), student debt assistance, tuition reimbursement program, development and career growth opportunities and programs, financial planning benefits, wellness benefits including an employee assistance program (EAP), paid time off and paid company holidays, and family care and bonding leave.

KLA is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, national origin, sex, gender identity, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other status protected by applicable law. We will ensure that qualified individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us at talent.acquisition@kla.com or at +1-408-352-2808 to request accommodation.