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Service Review Unit - Regional Leader

Expired Job

Morgan Stanley Columbus , OH 43216

Posted 5 months ago

Job Description: The Regional Leader will work closely with Regional and complex teams in addition to internal departments to provide support through various systems to ensure disbursement activity has been appropriately approved. Act as primary point of contact between assigned Region(s) and the SRU. Work with Service Review Associates to resolve issues encountered during disbursement request processing and reporting reviews. A SRU Regional Leader will report directly to a SRU Manager and supervise a team of SRU Associates. Responsibilities Include:

  • Primary responsibility for the disbursements review functions with focus on consistency, quality, and compliance with firm policies and procedures

  • Participate in recruitment and hiring of permanent, temporary and part-time employees

  • Conduct Performance Review and identify developmental needs for staff

  • Provide world class customer service to both field facing and internal counterparts in all interactions

  • Process and follow up on phone or email inquiries from assigned Region(s) to ensure completion in a timely manner

  • Work between disbursements and reporting groups as needed

  • Ability to handle a high volume of requests in a fast paced environment across multiple time zones

  • Apply firm verification policies for all clients to avoid identity theft and fraudulent activity

  • Keep current on SEC/FINRA, Compliance and firm guidelines and policy and procedure changes and apply to processing and all interaction to ensure risk mitigation

  • Participate in project and or remediation efforts as needed including pilot programs

  • Some travel required

  • Other duties as assigned

    - 2-5 years industry experience
  • Evidence of strong leadership capabilities or previous supervisory experience

  • College preferred or equivalent experience

  • Strong knowledge of Morgan Stanley systems and Microsoft Suite

  • Excellent interpersonal and client service skills

  • Strong clerical, administrative and organizational skills

  • Attention to detail and excellent follow up skills

  • Highly effective written and verbal communication skills

  • Focused intent on Customer Service Satisfaction

  • Ability to research and resolve service inquiries

  • Know when to escalate an item to mitigate risk

  • Self-motivated and able to work in a fast paced environment

  • Series 7 required

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Service Review Unit - Regional Leader

Expired Job

Morgan Stanley