Service Representative Lead - Santa Monica SS

24 Hour Fitness Worldwide, Inc. Santa Monica , CA 90405

Posted 2 months ago

LOCATION 2929 - 31st. Street Santa Monica CA 90405

At 24 Hour Fitness we are committed to our mission of helping people-team members and members alike-to become the best version of themselves. We've changed the landscape of the fitness industry and pioneered the concept that fitness can be accessible, affordable and a way of life for everyone. We're looking for committed and dedicated individuals to help grow our business, so that we can share the promise of 24 Hour Fitness with more people.

Description :

The Service Representative Lead (SRL) provides customer service support to the club members and guests.

  • Responsible for delivering the 24 Hour Fitness Service Promise; contribute to running a clean, friendly and well maintained club, and executing the team member basics of being on time and complying with the dress code

  • Responsible for assisting and directing members/guests

  • Supervises the front desk and retail operations

  • Monitoring incoming inquiries and ensuring proper check in procedures are followed

Essential Duties & Responsibilities :

  • Front Desk

  • Greets, checks-in, and services all members, and registers all guests. Answers the phones and obtains appropriate information and transfers calls as necessary

  • Maintains the Guest Registers, Fitness Profiles, Telephone Inquiries, and Group X schedules and reservation records

  • Supervises Point of Sales (POS) operations and files daily and weekly club revenue reports

  • Keeps the front desk and surrounding areas orderly and clean

  • Club Operations/Administration

  • Monitors Retail goals and ensures club is on track to meet and exceed assigned goals

  • Partners with Facilities Maintenance on repairs and maintenance and general upkeep in the club

  • Development

  • Trains Kids' Club staff on Kids' Club related training programs and policies and procedures

  • Monitors Kids' Club staff job performance

  • Assist OM with performance appraisals

Qualifications :

  • Must have 6 months Service Representative (SR) experience

  • Experience with multiple phone lines preferred

  • Strong interpersonal and communication skills, including proper telephone etiquette.

  • Able to generate, maintain and demonstrate a friendly, enthusiastic and positive attitude

  • Possess a strong customer service focus. Responds professionally to requests and inquiries from guests, members and staff

  • Understands and follow oral and written instructions. Communicates clearly and concisely

  • Possesses strong organizational skills

  • Understands basic record keeping practices and procedures

  • Able to file both alphabetically and numerically. Demonstrates the ability to organize and prioritize multiple tasks

Certifications / Educational Requirements :

  • High School Diploma or GED required

  • Successful completion of the STP Club Orientation, Club Safety, and Front Desk Attendant Training Programs

Physical Requirements :
1.While performing the duties of this job, the employee is regularly required to stand for up to 8 hours and must talk and hear. The employee occasionally sits, walks, kneels, and reaches with hands and arms
2.Frequently required to lift and/or move up to 25 lbs.

Work Environment :

  • While performing the duties of this job, regularly exposed to moving mechanical parts

  • The noise level in the environment is occasionally loud

This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant.

FUNCTIONAL GROUP Operations

FULL-TIME Part-time


See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Hospital Service Technician Santa Monica CA (Ft)

Universal Hospital Services, Inc.

Posted 3 days ago

VIEW JOBS 11/17/2018 12:00:00 AM 2019-02-15T00:00 Job Description: Multiple Full Time openings in Santa Monica The Hospital Service Technician is responsible for equipment management tasks in the hospital, including: delivering equipment, accessories and disposables to patient rooms; delivering equipment to standby locations; picking up soiled equipment; cleaning and processing equipment; conducting equipment tracking rounds throughout the patient rooms; and recording each activity by scanning equipment as it is completed. Knowledge and Physical Requirements * High school diploma or equivalent. * Prior work experience in hospital setting or customer service preferred. * Basic computer skills. * Willing to work flexible hours, including evenings, weekends and holidays, as well as emergency off-hours as required. * Able to lift and/or push 75 pounds. * Able to stand and walk for long periods of time. Behavioral Skills (How the jobholders must conduct themselves with other people.) * Possesses quality orientation with a "get it right the first time" attitude. * Complies with patient privacy laws in all matters. * Maintains and projects confidence, enthusiasm and a professional image. * Flexible, coachable. * Demonstrates strong communication skills (listening, writing and speaking). * Demonstrates team orientation and shows respect for others. * Proactive and self motivated. * Organized; prioritizes to meet deadlines. * Operates with a proactive approach towards safety, health and quality in compliance with all company, governmental and customer policies and regulations. * Maintains a clean and safe work environment. * Customer-focused; willing to go above and beyond. Practical Skills (Tasks that the job holder must be able to do and demonstrate.) * Able to dialogue with clinical staff on the topics of equipment features, functionality, etc. * Understands and uses effective conflict resolution skills, e.g., identifies and resolves service concerns, discrepancies and disagreements. * Ensures prompt and courteous service is delivered to all customers in person and in all communications. * Takes customer equipment requests and fills orders within established time line. * Delivers equipment to patient rooms (fill 100% of customer orders) or standby locations in patient-ready condition with appropriate software, configuration, accessories and disposables. Verifies standby locations on a daily basis. * Picks up, cleans and processes all soiled equipment, preparing it for "patient ready" use following all company and hospital protocols. * Conducts equipment tracking rounds using handheld scanners to capture equipment activities. * Runs reports as required by supervisor and monitors equipment levels. * Records all non-functional equipment that has been reported by customer. * Completes safety inspections/preventative maintenance on equipment (when applicable). * Documents all equipment incidents in occurrence with both company and customer policies. * Provides all customer feedback to the supervisor in a timely manner. * Performs other assigned duties. Development Level II * Proficient in systems and Microsoft Office programs (Word, Excel). * Serves as part of training team for other members in Division/Region. * Serves as a peer advisor to employees. Orients, trains and assigns and checks other employees' work, as appropriate. * Certified to complete safety inspections on core equipment within the account. * Possesses strong customer interfacing skills based on relationships established within accounts. * Serves as subject matter expert for key projects in account; e.g., quality indicators, shift lead responsibility. * Demonstrated competency verification on core equipment inspections. Level III * Considered a subject matter expert with Asset360 policies and procedures. * Used as a resource to effectively address and resolve all customer issues. * Demonstrated competency verification on all equipment inspections and preventative maintenance. We believe every interaction has the power to change a life. Join UHS and help make a difference for health care providers and patients nationwide. Full time opportunities offer a base wage, bonus incentives, health/dental/vision plans, 401(k), life insurance, PTO, tuition reimbursement, excellent career pathing, and more. We are proud to be an EEO/AA Employer. Apply today! Primary Job Location: Providence Saint John's Health Center Additional Locations (if applicable): Job Title: Hospital Service Technician I Company: Universal Hospital Services Location City: Santa Monica Location State: California v2 Universal Hospital Services, Inc. Santa Monica CA

Service Representative Lead - Santa Monica SS

24 Hour Fitness Worldwide, Inc.