Core Laboratories Midland , TX 79701
Posted 1 week ago
SERVICE REPRESENTATIVE III
SUMMARY
Receives, stores, and distributes materials, tools, equipment, and products within the location and to customers. Provides customer service support for the entire product line of Owen Oil Tools.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Key Job Duties
Must be familiar with all area client locations in order to deliver products in an efficient and timely manner.
Must be familiar with all local oil and gas fields in area, understanding how Owen's product lines fit the needs in these particular areas.
Delivers products to clients as requested in a timely, professional manner.
Must be familiar and ensure compliance with all corporate and government regulations, including but not limited to DOT and ATF regulations.
Keeps the warehouse in a neat, orderly condition at all times.
Keep supervisor informed of inventory levels and product requirements.
Maintain location vehicles in good working order.
Work totally accident free.
Adhere to local on-call schedule as required by supervisor.
Become familiar with and be able to perform maintenance on setting tools and other area specialized equipment.
Additional knowledge, skills, competencies and/or certifications required will include the following. Training will be provided for some certification programs.
Safety and Compliance
Compliance Audits, i.e. understand and support Safety Audits
DOT/vehicle/forklift inspections and record keeping
Explosives Handling/Transportation Certification
Explosives Safety Certification
Forklift Operation/Safety Certification
Current Workplace Hazardous Materials Information System (WHMIS) and First Aid
Annual completion of Defensive Driving course
Owen Safety Program
Inventory Management
Thorough knowledge of Owen's product lines and parts
Responsible for timely and accurate cycle counting
Responsible for researching, understanding and resolving variances in cycle counts
Responsible for accurate inventory control, including completion of required governmental agency paperwork, packing slips, sales orders, etc.
Timely and effective order management (i.e. entry of orders into Oracle or on order worksheets)
Responsible for shipping of orders, including transfers and required documentation. Maintains transaction history, troubleshooting where necessary, and viewing/confirming pricing for customers. Responsible for scheduling shipments using outside sources, where appropriate, and ensuring that paperwork meets standards required for all parties.
Product Knowledge
Plugs and Setting Tools (including disassembly and cleaning)
Setting Tool redress/maintenance schedules
Explosives Accessories
Gun Systems
Wireline Tools
Public folders and basic website navigation on Owen's sites
Customer Service
Provide station coverage in the absence of the Manager
Assess and gather information for the resolution of problem jobs
Prepare quotes in response to customer requests for products/services
Take the lead on customer calls when required
"Missed Sales" reporting
Complete The Owen Experience customer service training
Training Requirements
TCP (Tubing Conveyed Perforation) training
Completion of the Science of Perforating training
Fundamentals of Selling
Leadership Training
Budgeting Fundamentals
Microsoft Excel
Time Management
Performance Management System
EDUCATION AND/OR EXPERIENCE
LANGUAGE SKILLS
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence.
REASONING ABILITY
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
CERTIFICATES, LICENSES, REGISTRATIONS
A CDL driver's license with a hazmat endorsement is preferred for this position.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand and walk. The employee is occasionally required to sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl.
Must be able to lift or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, and the ability to adjust focus.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly exposed to outside weather conditions and explosives (explosives at Owen Oil Tools only). The employee is occasionally exposed to high, precarious places.
The noise level in the work environment is usually moderately loud.
Core Laboratories