Service Representative - Call Center (Rotating Shifts)

Johns Hopkins Medicine Saint Petersburg , FL 33701

Posted 4 months ago

Service Representative - Call Center (rotating shifts)

Requisition #: 184882

Location: Johns Hopkins All Children's Hospital, St. Petersburg, FL

Category: Clerical and Administrative Support

Work Shift: Rotating Shift

Work Week: Full Time (40 hours)

Weekend Work Required: Yes

Date Posted: April 24, 2019

Johns Hopkins Health System employs more than 20,000 people annually. Upon joining Johns Hopkins Health System, you become part of a diverse organization dedicated to its patients, their families, and the community we serve, as well as to our employees. Career opportunities are available in academic and community hospital settings, home care services, physician practices, international affiliate locations and in the health insurance industry. If you share in our vision, mission and values and also have exceptional customer service and technical skills, we invite you to join those who are leaders and innovators in the healthcare field.

At All Children's Hospital Johns Hopkins Medicine, we offer first-class pediatric care, along with the best lifestyle anyone could imagine. In the heart of Tampa Bay, our main campus and state-of-the-art facility is located in downtown St. Petersburg, Florida and just minutes from restaurants, beautiful beaches, sports arenas and a multitude of family activities.

We are committed to cultivating, nurturing and hiring the best talent for our organization and believe every person makes a difference in the lives of our patients and their families. As you'll see, we take our work and our fun very seriously. We think you're going to love it here.

SCHEDULE:

  • 24/7 department

  • May include Saturday, Sunday and Holidays.

  • May also include day or evenings

POSITION SUMMARY:

Responsible for answering and directing all incoming calls received at the main hospital switchboard. When assigned

to the Triage program, responsible for administrative assistance in maintaining program references and resource materials in order to meet the needs of the program. Works to support the culture and mission of JHACH in providing the highest quality of service excellence, professionalism and phone skills needed for optimal patient and physician satisfaction.

KEY ACCOUNTABILITIES:

  • Answers and directs hospital switchboard calls in a polite and informative manner and provides information by accessing alphabetical, geographical, or other directories in an effort to resolve callers' needs

  • Supports management and nursing staff of department's Triage program performing clerical duties as needed to maintain program integrity

  • Maintains current knowledge in all areas responding to incoming telephone requests to support overall health system operations

  • Adheres to department policies and procedures and utilizes approved tools in order to provide consistent call handling processes in various programs

  • Demonstrates customer service skills, phone etiquette, and ability to meet productivity standards resulting in caller satisfaction

  • Promotes teamwork within the immediate and extended work area in order to foster positive employee relations

  • Demonstrates willingness to achieve personal and professional growth resulting in staff development

  • Performs clerical or administrative tasks as needed to ensure the integrity of multiple Call Center programs

QUALIFICATIONS:

  • High School/GED

  • 2 years' experience in a medical office or clinic environment with knowledge of medical terminology

  • Excellent communication skills with strong computer skills

  • Ability to work independently and to prioritize

  • Visual and auditory acuity to operate general office equipment

  • Ability to read, write, speak and understand English

  • Ability to effectively perform in a fast paced environment with multiple interruptions and competing priorities

PHYSICAL DEMANDS:

  • X Ability to move freely (standing, stooping, walking, bending, pushing and pulling) and lift up to a maximum of twenty-five (25) pounds without assistance

  • X Category 2: Job classification is not exposed to blood borne pathogens (blood or bodily fluids) while performing job duties

  • Sitting for the duration of two or more hours

WORK ENVIRONMENT:

  • Uses phone and computer throughout the work day

  • High stress, fast-paced

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Service Representative - Call Center (Rotating Shifts)

Johns Hopkins Medicine