Service Representative

Ammacore Roswell , GA 30075

Posted 8 months ago


Position Summary:

Serves customers and clients by providing service information; resolving product and service problems.
Essential Duties/


Providing assistance by telephone to clients and business partners concerning services and processes

Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.

Provide regular updates to clients on the progress of customer service projects and campaigns that directly affect each client

Coordinate internal projects and determine the best utilization of resources to increase customer satisfaction

Become the reliable point of contact for each customer that is required to establish a strong business relationship

Answers inquiries by clarifying desired information; researching, locating, and providing information.

Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.

Document all call information according to standard operating procedures

Manage multiple email inboxes for incoming requests

Additional responsibilities as directed
Education Experience:
High school diploma/GED required (Associate degree in a business related field preferred)
Knowledge, Skills and Abilities

Must be highly motivated

Strong verbal, written and telephone skills

Ability to perform multiple tasks with strong attention to detail

Ability to work flexible schedules based on business needs

Ability to multi-task and handle multiple priorities throughout any given day.

Ability to establish and maintain positive and effective work relationships with coworkers, clients, members, providers and customers
Benefits Offered
Life, Vision, Dental, Medical

The duties, responsibilities and requirements presented in this job description should not be construed as an exhaustive list.

Company Description

Ammacore is a premier provider of technology-based enterprise business solutions, including Information Systems, Human Resources, Logistics, Financial Services, and Operations Consulting. We provide access to a comprehensive, nationwide portfolio of highly trained and exceptionally responsive industry experts able to deliver solutions for your customers installation, repairs, and relocation needs.
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Service Representative