Serves customers and clients by providing service information; resolving product and service problems.
Providing assistance by telephone to clients and business partners concerning services and processes
Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
Provide regular updates to clients on the progress of customer service projects and campaigns that directly affect each client
Coordinate internal projects and determine the best utilization of resources to increase customer satisfaction
Become the reliable point of contact for each customer that is required to establish a strong business relationship
Answers inquiries by clarifying desired information; researching, locating, and providing information.
Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
Document all call information according to standard operating procedures
Manage multiple email inboxes for incoming requests
Additional responsibilities as directed
High school diploma/GED required (Associate degree in a business related field preferred)
Knowledge, Skills and Abilities
Must be highly motivated
Strong verbal, written and telephone skills
Ability to perform multiple tasks with strong attention to detail
Ability to work flexible schedules based on business needs
Ability to multi-task and handle multiple priorities throughout any given day.
Ability to establish and maintain positive and effective work relationships with coworkers, clients, members, providers and customers
Life, Vision, Dental, Medical
The duties, responsibilities and requirements presented in this job description should not be construed as an exhaustive list.