Service & Repair Coordinator

Position: Service & Repair Coordinator

Location: Oakwood Village, OH

Brand: Advanced Industrial Products

Segment: IAF: Industrial Automation & Finishing

Advanced Industrial Products (AIP) opened in 1978 in Central Ohio and has grown to be a premier factory automation and robotics distributor. We are an industrial equipment distributor for power transmissions, electrical, bearings, automation, and fluid power products. We specialize in offering top-of-the-line brands of industrial products. Our industry knowledge, product offering, and project services allow us to tackle any job big or small. We specialize in offering top-of-the-line brands of industrial products. For the past 40 years, Advanced Industrial Parts has been serving the industrial product needs of Central Ohio, Kentucky, West Virginia, Tennessee, and Alabama.

Overview: This position will be focused on a high growth area and is critical for our success, with visibility across the organization and daily communication with our sales team. We are looking a highly energized, entrepreneurial individual looking for an opportunity to lead.

Responsibilities:

• Lead service and repair activities across the Midwest customer base by coordinating key activities for service and repair. Supporting the Automotive, Automation and Bearing & PT businesses.

• Responsible for owning the end-to-end intake, tracking & monitoring and return of assets to customers.

• Work closely with sales team on receiving requests for repair services, and coordination of logistics of obtaining the parts as required.

• Consult with primary vendors repair needs, coordinate logistics of sending parts to be repaired to the vendors.

• Managing the data in the ERP system and Service & Repair log including order entry, submitting Vendor PO, and vendor acknowledgement information, keeping information to update.

• Work with a sense of urgency and overserve our top customers.

• Follow up with vendors and communicate with sales or customers on past due items.

• Follow up with sales on open quotes and communicate aging assets needing resolution 30 days prior to scraping.

• Work closely with warehouse lead assigned to support Service and Repair at primary locations.

• Serve as a customer advocate by communicating with vendors, and warehouse lead to expedite customer sales orders.

• Complete necessary reports and paperwork on a timely basis and assist in collecting delinquent accounts when necessary.

• Work to streamline and continuously improve processes by recommending improvements, educating sales team, and supporting continuous improvement Kaizens.

• Support accounts payable activities for asset repair vendors as required.

Qualifications:

• Excellent communication skills, both written and verbal.

• Good time management skills.

• Good mechanical aptitude.

• Computer experience and aptitude.

• Ability to work effectively with other OTC associates, customers, and vendors.

• A commitment to the concept of "doing it right the first time."

Job Requirements:

• High School Diploma, College Preferred.

• Related Customer Service experience and the ability to multi-task in a fast paced environment.

• Excellent verbal & written communication skills.

• Strong computer skills (order entry, inquiry, purchasing, internet sourcing, Microsoft Word, Microsoft Excel, Outlook).

• Good mechanical aptitude with the ability to learn products and associated spare parts.

At OTC Industrial Technologies, we believe that our employees are our greatest strength. Through investment in our people and growth from within, we believe in providing you with a wide variety of opportunities to accelerate your career potential as you help us drive change to move our business forward.

For over 60 years, employing and developing the best-in-class talent has been at the forefront of our success. By coupling our teams' hands-on experience with a wide range of products from top vendors, we provide customers with the best quality products and technical application expertise and services at the lowest possible costs.

Working with OTC Industrial Technologies is perfect for purpose driven individuals who are motivated to be part of an exciting transformational company.

Perks of Working with OTC Industrial Technologies:

As part of the OTC family, you'll enjoy competitive compensation and a comprehensive benefits package that includes medical, dental, and vision care coverage and a 401(k) savings plan - Additionally, we offer paid time off, short-and long-term disability coverage, life insurance, tuition assistance, and Employee Assistance Program. You'll also experience exciting opportunities for professional and personal growth and recognition.