Service Rep - Non-Cdl

Lincare Fort Smith , AR 72916

Posted 1 week ago

Job Description:

Performs equipment setups, specifically concentrators, durable medical equipment, etc. in a professional, safe, and timely manner. This equipment is placed in apartments, private homes, clinics, hospitals, nursing homes, and other areas where people with respiratory problems are treated.

Job Responsibilities:

  • Complete equipment orientation checklists for new equipment and other necessary paperwork as required for new patient setup

  • Instruct patient in the safe and proper use of equipment

  • Make oxygen deliveries (cylinder and concentrator) and equipment checks on a daily route as determined by patient base and Lincare routing system

  • Deliveries may include refilling reservoirs with liquid oxygen from a van mounted tank

  • Perform minor equipment repairs and preventative maintenance on equipment both in the home and at the center

  • For equipment repairs requiring other than minor repair work, equipment is to be packaged for shipment to the manufacturer or their designee

  • Responsible for equipment maintenance per schedule recommended by the manufacturer

  • Maintain company vehicle in clean and orderly manner

  • Make daily inspections and complete proper paperwork

  • Maintain established preventative maintenance schedule

  • Clean rental equipment when returned to the center in accordance with Lincare policies and procedures

  • Maintain cleanliness and organization of warehouse/storage area

  • Follow FDA guidelines pertaining to cylinder tracking and oxygen analyzer testing

  • Follow Lincare policies as indicated in the operations manual and training manuals, including those found in the Safety & Regulatory manual regarding General Safety, OSHA (includes the proper use of Personal Protective Equipment), DOT (includes adherence to the Vehicle Safety Disciplinary Policy), FDA, and Emergency Planning

  • Work as on-call service representative evenings and weekends on an as scheduled basis

  • Frequency is determined by the center size and the number of employees available to share in the responsibility

  • Must respond in a timely manner and record information on Service Call Report

  • May serve as a backup to other employees for vacation, illness, and other periods of absenteeism

Job Requirements

  • Must be 21 years of age

  • Must have good interpersonal, verbal, and writing skills

  • Must maintain a valid Driver's License for appropriate class of vehicle driven while employed

Education and Experience:

  • Minimum, one year of experience in home healthcare field as service representative or equivalent position.

Lincare is an equal opportunity, access, and affirmative action employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, creed, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. Lincare provides reasonable accommodations for qualified individuals with disabilities. Since Lincare believes in providing a safe work environment, the company conducts drug and background checks during the recruiting/hiring processes. AA/EOE/M/F/D/V


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Customer Service Rep (Healthcare / Medical)

Lincare

Posted 2 weeks ago

VIEW JOBS 5/12/2019 12:00:00 AM 2019-08-10T00:00 Job Description CSR – Customer Service Representative (Healthcare / Medical Services / Admin Clerical / Call Center / Full Time / Retail / Sales / Restaurant) As a healthcare Customer Service Representative, you will be responsible for successfully managing large amounts of inbound and outbound calls. This will include following communication scripts, handling different topics, and acting as a liaison between our company and its customers. In addition, you will be responsible for evaluating all documents to ensure that appropriate information has been obtained for billing purposes. Additional duties for this call center medical services role include: * Handling patients, referral sources, and administrative department inquires * Communicating with insurance companies and/or prior authorization requests * Entering patient information into a customer information system * Ensuring customer satisfaction and assisting them with issues/concerns related to their health * Serving as a backup when other employees are out due to illness, vacation, etc. * Making decisions as needed off-hours or without supervision to ensure an uninterrupted supply of product to customers * Developing the knowledge of customer needs and trends to improve customer satisfaction and loyalty * Becoming educated in qualifications of multiple insurances to ensure clean order intake Job Requirements We are looking for a Customer Center Representative who combines excellent customer service and problem-solving skills, with the ability to work both independently and as a part of a team. You should also have the time-management and organizational skills necessary to effectively manage multiple expectations in a fast-paced environment. It is also vital that you display exceptional verbal and written communication, interpersonal and active-listening skills, as well as the ability to prioritize issues and respond accordingly. Specific qualifications for this full time healthcare CSR role include: * High School Diploma or GED, some college preferred * Must be 18 years of age or older * Minimum 1 year of outbound/inbound calling experience in a call center, medical office/clinic, or institutional setting * Ability to convey a positive and professional image to customers and employees * Maintain composure in high pressure situations * Capable of following an issue through to its conclusion * Home care/healthcare background a plus Come for the job… Stay for the challenge – Join us! Quick Apply today! Lincare is an equal opportunity employer, access and affirmative action employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, creed, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. Lincare provides reasonable accommodations for qualified individuals with disabilities. Because Lincare believes in providing a safe work environment, we conduct drug and background checks in our recruiting/hiring processes. AA/EOE, M/F/Disabled/Veterans Lincare Fort Smith AR

Service Rep - Non-Cdl

Lincare