Service Quality Engineer
If you are a Colorado resident and this role is a field-based or remote role, you may be eligible to receive additional information about the compensation and benefits for this role, which we will provide upon request. You may contact 888-367-7223, option 5, for assistance.
In this role, you have the opportunity to
Support post market activities and other quality tasks for the Sleep & Respiratory Care business unit with primary responsibilities in ensuring compliance in a fast-paced, changing global regulatory environment. The role includes development of strategies to act proactively where appropriate and reactively where necessary based on product performance in the field.
The post-market surveillance team is responsible for monitoring, investigating, tracking and reporting on the performance of all Sleep & Respiratory Care products in the field. This activity is undertaken primarily through the management of the Complaint Handling System. The team is responsible for global vigilance reporting of individual events, field actions, communications with regulatory authorities and notified bodies, and creating the data required to make key decisions at the executive level to drive business critical decisions.
You are responsible for
Supporting Sleep and Respiratory Care internal audit program
Attending and supporting Quality Business Review actions.
Reviewing and supporting Service related CAPA Process.
Supporting out of tolerance (OOT) - Calibration Out of Tolerance Reporting Process
Supporting the Delivery Hold Process
Supporting the Shelf-Life Control Audit Process and Procedures
Supporting the Test Station Calibration Order Process
Supporting the Reactive Maintenance Program
Supporting the Service scrapping process
You are a part of
As a result of Philips renewed commitment to Quality, it has recently restructured its organization to ensure you and your department have clear interfaces with Philips Business Group and the leadership. As part of this new structure, you are empowered to use your voice and expertise to have a positive impact on your team, our business, and health technologies that will improve the health, well-being and care for people around world.
To succeed in this role, you should have the following skills and experience
Bachelor of Science in an engineering or applied science discipline
Minimum 5 years' experience in the medical device or other regulated industry
Demonstrated understanding of quality management system elements and interactions
Experience with process improvement, six-sigma, lean manufacturing, or equivalent
Experience with statistical analysis concepts and techniques
Demonstrated success in project management, teaming and influencing others to achieve results
In return, we offer you
A path towards your most rewarding career. Philips is growing our manufacturing capability enterprise wide. Succeeding in this role in a complex environment will open many doors for your long term career, in other areas in Philips or otherwise. We also believe that we are at our best as a company when you are at yours as a person. Thus, we offer competitive health benefits, a flexible work schedule and access to local well-being focused activities.
Our benefits can be found here: https://www.careers.philips.com/na/en/total-rewards-at-philips.
Why should you join Philips?
Working at Philips is more than a job. It's a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum. Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways. Learn more by watching this video.
To find out more about what it's like working for Philips at a personal level, visit the Working at Philips page on our career website, where you can read stories from our employee blog. Once there, you can also learn about our recruitment process, or find answers to some of the frequently asked questions.
It is the policy of Philips to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status or a person's relationship or association with a protected veteran, including spouses and other family members, marital or domestic partner status, or any other category protected by federal, state and/or local laws.
As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.
Equal Employment and Opportunity Employer/Disabled/Veteran
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