Vixxo wants your ambition, your experience, your talent, and what makes you unique. We may have a place for you on one of our many teams, all dedicated to facilities management for some of your favorite retail, grocery, restaurant and convenience market brands.
Just like you would, we hold ourselves accountable for growing the company and meeting aggressive goals. We also work equally as hard at growing our corporate culture, which includes Vixxo's commitment to diversity and the fact great minds think differently.
About the Role
The Service Provider Specialist is responsible for Service Provider lead generation in support of growing the network of qualified, competitive Service Providers. This activity requires an understanding of Service Provider Management and the value-add Service Providers gain from this partnership.
The Service Provider Specialist is responsible for collecting all required data (COI's and other compliance information), confirming the data meets minimum requirements and ensures all documents are on-hand before activating the Service Provider. Sets up and maintains Service Providers in the system. Responsible for the on-going training and support of Fusion technology including myFSN and myFSN mobile.
Lead generation for new potential qualified Service Providers to expand the network and ensure competition to maintain lowest cost service providers.
Support Service Provider Managers with reporting, administrative, clerical and technical support required to manage the network of service providers; data entry and set up into the internal system
Support the Service Centers and Service Provider Managers with resolution of service provider performance and/or billing and payment issues
Assist in the data collection and reporting required to evaluate our network coverage and individual service provider performance
Provide outstanding Customer Satisfaction for Service Provider network: assistance with web portal; myFSN set up and training; and problem resolution
Assist in the preparation and delivery of service provider communication and the announcement of system changes, enhancements, and policy and procedure changes
1 - 3 years of experience in the service industry, telephone support/customer service or telemarketing
Proven communication and organizational skills
Proficiency in Microsoft Word, Excel, and other web-based applications and data entry skills
Ability to meet deadlines
Ability to maintain a professional relationship with vendors, clients, and internal customers
Experienced keyboarding; minimum 45 WPM
Excellent verbal skills (can maintain a smile in your voice)
Excellent written communication skills
Excellent interpersonal and time management skills
High school diploma
Associate's Degree preferred
Integrated Process Technologies