Service Project Manager

Summary:

Plan for and schedule service-type projects initiated by construction and/or customers including but not limited to Dispenser Upgrades, Site Startups, POS Installs, EMV, etc. Develop project specific checklists to ensure project consistency and completion.

Support and liaise between Service and Construction. Work with Service Technicians, Service Managers, Project Managers, Dispatchers, Warranty, and Waste Solutions to coordinate internal resources to move work orders through our system. To ensure consistency with Company policy and guidelines. Follows through on all written and spoken requests and implements/completes various projects as assigned.

Responsibilities:

• 50%: Schedules and coordinates the service technician portion of petroleum construction jobs by creating and tracking project specific checklists. Coordinates and communicates with Dispatch and Service Technicians on all projects.
• 20%: Maintains Files and Records: Files electronic and paper records of asset, resource, and work order data. Manage and document project checkpoints w/ Service Techs, Project Managers, and Warranty.
• 10%: Improves Systems and Process: Updates records, tools and resources used by others. Works to make continuous improvements to the systems and procedures used to track and complete work orders.
• 10%: Backup Dispatch as needed
• 10%: Participate in scheduling meetings for all branches

Requirements:

• Education: Four-year college degree in Business Administration, Construction or related fields or a combination of fours years of education, training and experience is required

• Experience: 4-6 years of experience in the petroleum service, project management, service dispatching or the petroleum field.

• Licenses/Certifications: None. Preference given to candidates holding current factory certifications (EG: Gilbarco Veeder Root, Franklin Fueling, etc)

• Technical Abilities: Ability to read and interpret documents.
  
  Ability to navigate websites with initiative to document procedures and train other users. Ability to prepare reports and correspondence. Ability to communicate effectively with customers and other employees of the organization.
  
  Good record-keeping, problem-solving, and organizational skills. Experience with Microsoft Office Products including Excel.

• Autonomy/Direction: Ability to work independently with little or no direction: Translates management's desired outcomes into workable tasks and executes those tasks at his/her own discretion.

Conditions:

• Working Hazards: Works in a seated position for extended periods of time.

• Physical/Mental Exertion Ability to perform light physical work, exerting up to 10 pounds of force on a frequent basis, performing such activities as fingering, grasping, lifting, reaching, crouching, and repetitive tasks. Continuous attention to numerical detail. Normal office environment.

• Tools and Equipment: Ability to accomplish the described duties through the use of

appropriate computer and general office equipment. Ability and mastery of Microsoft Office suite Word, Excel, Power Point.

Good typing, computer and keyboarding skills. Works with Microsoft O

CONDITIONS OF EMPLOYMENT

This job description is intended to describe the general nature and level of work being performed by the person assigned to this position. Principal duties and responsibilities are intended to describe those functions that are essential to the performance of this job, and "other" duties and responsibilities include those that are considered incidental or secondary to the overall purpose of this job.

This job description does not state or imply that the above are the only duties and responsibilities assigned to this position. Employees holding this position will be required to perform any other job-related duties as requested by management. All requirements are subject to possible modification to reasonably accommodate individuals with a disability.