Service Project Manager Mobility Customer Service

Pioneering in America, from the first mile to the last. This is what drives us.

For more than 160 years, Siemens has been an integral provider of infrastructure, electrification, and transportation solutions in the United States. Rail systems must do one thing above all: run. With modern maintenance solutions - from diagnostics to data-based action recommendations, from quick delivery of replacement parts to strategically planned modernization - we ensure your systems' highest reliability and availability: 100% Railability. We are constantly developing new, intelligent mobility solutions that increase the availability of infrastructure for the society, optimize route usage and create a new quality of travel.

Good service means we are there for our partners and customers when they need us - and beyond. That is because we define ourselves by what we do. Every day, every hour, every minute. We help our customers move the world.

Position Overview:

Siemens Mobility Customer Services is in search of a Project Manager to work within its vehicle contract services product line. Customer Services is the service arm for Siemens Mobility rolling stock products including Light Rail Vehicles, and Locomotives and Coaches, covering customer needs throughout North America.

As a project manager, you will expand and improve the current service vision for these products and develop an ongoing strategy of service improvement, product sales growth, contract execution, and contract management. You will analyze market and competitive conditions to strike a clear path toward the business value of partnering with Siemens and move the offering to the next level of growth and success. One will work with various groups within the Siemens organization and collaborate with customers to meet the needs and expectations of their contract projects

Contract quantities, sizes, and duration will vary with the vehicle contracts and the successful candidate will be one who can stay on task and timeline, while handling and multi-tasking the needs of several contract projects at the same time.

What your day-to-day will look like:

• Manage the products, solutions, and/or services assigned with full responsibility for the results, including definition of customer and market requirements, growth & profit strategies, business planning, road mapping, resource planning, and execution.

• Understand contract obligations at both the bid and the project execution phases. Know customer needs through contract analysis, research, and market data.

• Comfortable with negotiation practices and techniques, as well as managing project contract obligations in alignment with customer service and business goals.

• Constantly observe the market including internal and external factors as well as relevant competitors' product(s), solution(s) and/or service(s) to adjust product strategies and paths forward.

• Establish, develop, and manage or synchronize a relevant cross functional team necessary to support the business goals of the product and services.

• Incorporate market feedback including customer insights for continuous improvement of the service program(s).

• Create, develop, and refine relevant performance metrics based on contracted service obligations.

• Contribute to activities to continuously improve the vehicle contract services product and execution.

• Create long and short-term order and sales forecasts and analysis for management.

• Determine product pricing based on market research, production costs and anticipated demand.

• Develop execution plans for contract products and services, negotiate solutions with customers, and work on bid development teams.

• Develop and deliver monthly project reports, customer progress reports, customer change proposals, and presentations to management and internal / external customers.

To thrive in this role, you have:

• Bachelor's degree or in lieu of Bachelor's degree, a minimum of 2 years of job related experience will be considered,
• Proficient with Microsoft Office proficient,
• Excellently demonstrated verbal and written communication skills,
• Excellently demonstrated presentation skills,
• Ability to handle multiple activities in an exciting fast paced environment,
• Ability to travel up to 25% of the time,
• Setting you apart from others would be Bachelor's degree with 2 years of experience in project management utilizing SAP. A PMP certification is a plus.

Why you'll love working for Siemens!

• Freedom and healthy work-life balance- Health, Dental, Vision Insurance, HSA/FSA, Commuter Benefits - starting Day 1!

• We believe that each member of our team is accountable for making decisions, solving problems, and taking actions that contribute to long-term impact and financial success.

• We do the right thing. We stand for green innovations and meaningful solutions with impact on customers, ecosystem partners, society, and environment.

• We are frontrunners in digitalization and building platforms. Therefore, we are hiring ambitious forward-thinkers who want to have a real impact.

• Solve the world's most significant problems - Be part of exciting and innovative projects.

• Opportunities to contribute your innovative ideas and get paid for them! Take advantage of our Tuition Reimbursement program, Mentor Programs, and your development through online learning. We operate daily with a growth mindset - that's why Siemens consistently ranks on the Fortune World's Most Admired Companies list!

• Employee perks and discounts in addition to our 401k match and generous Paid Time Off

Siemens offers a variety of health and wellness benefits to employees. Details regarding our benefits can be found here: https://www.benefitsquickstart.com/siemens/index.html. The base salary range for this position in Sacramento, CA and New Castle, DE is $89,000-$120,100. The actual salary/wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, and qualifications.

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