Service Product Support Specialist - Material Handling

Service Product Support Specialist

• Material Handling

Department: Service

Employment Type: Full Time

Location: BR03- KNOXVILLE, TN

Reporting To: Shannon Black

Description

Take Your Career to New Heights as a Service Product Support Specialist! ️

Why Join Us?

At WMH, we're not just a company; we're a vibrant community of honor, rewards, and limitless growth!

WMH, (www.wmhsolutions.com) is a 35+ year-old organization, a dynamic leader in the Southeast's rapidly expanding material handling industry. With over 250 dedicated associates across 11 branches in NC, SC, TN, VA, GA, and AL, we're transforming the industry as a complete solutions provider. At our core, we're committed to nurturing the success of our employees.

As a Service Product Support Specialist, you'll be the heartbeat of exceptional customer service within our service department. You'll handle everything from dispatching jobs to ensuring our fleet of forklifts never misses a beat!

Your mission? To deliver swift, accurate responses to customer and technician inquiries.

Key Responsibilities

Key Responsibilities:️

• Elevate customer service for internal and external clients

• Mastermind scheduling, dispatching, and workload management

• Drive efficiency, productivity, and quality within our Service Dept.

• Fuel monthly departmental reports

• Oversee work in progress (WIP)

• Provide unwavering support to our internal service team

• Foster solid partnerships with manufacturers and vendors

• Initiate and manage work orders

• Be the support backbone for external and internal customers, including rental equipment contract coordination, shipping, and receiving

• Champion service department data entry

• Ace warranty and fleet claims processing

• Cultivate a collaborative team atmosphere

Skills, Knowledge and Expertise

Key Skills: ️️

• High School Diploma or GED

• Customer Service Expertise

• Previous service support experience (heavy equipment, agriculture, or automotive preferred)

• Team-player extraordinaire

• Microsoft 365 Suite pro, especially Excel

• Energized, self-motivated, and a dedicated work ethic

• Unrivaled attention to detail

• Stellar analytical and interpersonal skills

• Creative problem solver

• A knack for coaching

• Outstanding communication skills, written and verbal

Benefits

Benefits That Shine: ️

• Perks of Being a WMH Hero:

• Competitive pay, tailored to your awesome skill set and experience.

• Comprehensive Benefits Package: Including health and financial security benefits to support you and your loved ones.

• Generous PTO & Paid Holidays: Enjoy well-deserved breaks to refresh and recharge.

• Retirement Planning: Attractive 401(k) contribution matches ($0.50 for every $1 contributed, up to 14%).

• Profit Sharing & Incentive Programs: Share in our success with quarterly bonuses, profit sharing, and various incentive programs rewarding your hard work and achievement.

• A culture of diversity, inclusivity, and equal opportunity.

• Stay connected with a Cell Phone Allowance.

• Ongoing, in-house exclusive technical training programs

• Keep your work-life balance intact with flexible hours.

• Access to Technological Advancements in Material Handling

• Stay ahead of the curve.

Your Cue:

Don't let this opportunity pass you by. Join the WMH revolution where we're not just "Driving Industry Forward," we're propelling your career to new heights. Apply today and ignite your future!

Commitment to Growth:

• We believe in rewarding excellence and commitment, with opportunities for pay increases as you grow and excel in your role. Join us and be a part of a team where your efforts are not just appreciated but tangibly rewarded!

This Is Urgent!

We're growing fast and we need someone amazing like you NOW! Don't miss this chance to be part of something big, something exciting, something that'll make you leap out of bed each morning!

Ready to Launch Your Career? Join Us Today!