Wheeler Material Handling (Wmh) Knoxville , TN 37902
Posted 7 days ago
Service Product Support Specialist
Department: Service
Employment Type: Full Time
Location: BR03- KNOXVILLE, TN
Reporting To: Shannon Black
Description
Take Your Career to New Heights as a Service Product Support Specialist! ️
Why Join Us?
At WMH, we're not just a company; we're a vibrant community of honor, rewards, and limitless growth!
WMH, (www.wmhsolutions.com) is a 35+ year-old organization, a dynamic leader in the Southeast's rapidly expanding material handling industry. With over 250 dedicated associates across 11 branches in NC, SC, TN, VA, GA, and AL, we're transforming the industry as a complete solutions provider. At our core, we're committed to nurturing the success of our employees.
As a Service Product Support Specialist, you'll be the heartbeat of exceptional customer service within our service department. You'll handle everything from dispatching jobs to ensuring our fleet of forklifts never misses a beat!
Your mission? To deliver swift, accurate responses to customer and technician inquiries.
Key Responsibilities
Key Responsibilities:️
Elevate customer service for internal and external clients
Mastermind scheduling, dispatching, and workload management
Drive efficiency, productivity, and quality within our Service Dept.
Fuel monthly departmental reports
Oversee work in progress (WIP)
Provide unwavering support to our internal service team
Foster solid partnerships with manufacturers and vendors
Initiate and manage work orders
Be the support backbone for external and internal customers, including rental equipment contract coordination, shipping, and receiving
Champion service department data entry
Ace warranty and fleet claims processing
Cultivate a collaborative team atmosphere
Skills, Knowledge and Expertise
Key Skills: ️️
High School Diploma or GED
Customer Service Expertise
Previous service support experience (heavy equipment, agriculture, or automotive preferred)
Team-player extraordinaire
Microsoft 365 Suite pro, especially Excel
Energized, self-motivated, and a dedicated work ethic
Unrivaled attention to detail
Stellar analytical and interpersonal skills
Creative problem solver
A knack for coaching
Outstanding communication skills, written and verbal
Benefits
Benefits That Shine: ️
Perks of Being a WMH Hero:
Competitive pay, tailored to your awesome skill set and experience.
Comprehensive Benefits Package: Including health and financial security benefits to support you and your loved ones.
Generous PTO & Paid Holidays: Enjoy well-deserved breaks to refresh and recharge.
Retirement Planning: Attractive 401(k) contribution matches ($0.50 for every $1 contributed, up to 14%).
Profit Sharing & Incentive Programs: Share in our success with quarterly bonuses, profit sharing, and various incentive programs rewarding your hard work and achievement.
A culture of diversity, inclusivity, and equal opportunity.
Stay connected with a Cell Phone Allowance.
Ongoing, in-house exclusive technical training programs
Keep your work-life balance intact with flexible hours.
Access to Technological Advancements in Material Handling
Your Cue:
Don't let this opportunity pass you by. Join the WMH revolution where we're not just "Driving Industry Forward," we're propelling your career to new heights. Apply today and ignite your future!
Commitment to Growth:
This Is Urgent!
We're growing fast and we need someone amazing like you NOW! Don't miss this chance to be part of something big, something exciting, something that'll make you leap out of bed each morning!
Ready to Launch Your Career? Join Us Today!
Wheeler Material Handling (Wmh)