Service Product Support Specialist

Service Product Support Specialist

Department: Service

Employment Type: Full Time

Location: BR03- KNOXVILLE, TN

Reporting To: Doug Gage

Description

Take Your Career to New Heights as a Service Product Support Specialist! ️

Why Join Us?

At WMH, we're not just a company; we're a vibrant community of honor, rewards, and limitless growth!

WMH, Wheeler Material Handling, (www.wmhsolutions.com) is a 35+ year-old organization, a dynamic leader in the Southeast's rapidly expanding material handling industry. With over 250 dedicated associates across 11 branches in NC, SC, TN, VA, GA, and AL, we're transforming the industry as a complete solutions provider. At our core, we're committed to nurturing the success of our employees.

As a Service Product Support Specialist, you'll be the heartbeat of exceptional customer service within our service department. You'll handle everything from dispatching jobs to ensuring our fleet of forklifts never misses a beat!

Your mission? To deliver swift, accurate responses to customer and technician inquiries.

Key Responsibilities

Key Responsibilities:️

• Elevate customer service for internal and external clients

• Mastermind scheduling, dispatching, and workload management

• Drive efficiency, productivity, and quality within our Service Dept.

• Fuel monthly departmental reports

• Oversee work in progress (WIP)

• Provide unwavering support to our internal service team

• Foster solid partnerships with manufacturers and vendors

• Initiate and manage work orders

• Be the support backbone for external and internal customers, including rental equipment contract coordination, shipping, and receiving

• Champion service department data entry

• Ace warranty and fleet claims processing

• Cultivate a collaborative team atmosphere

Skills, Knowledge and Expertise

Key Skills: ️️

• High School Diploma or GED

• Customer Service Expertise

• Previous service support experience (heavy equipment, agriculture, or automotive preferred)

• Team-player extraordinaire

• Microsoft 365 Suite pro, especially Excel

• Energized, self-motivated, and a dedicated work ethic

• Unrivaled attention to detail

• Stellar analytical and interpersonal skills

• Creative problem solver

• A knack for coaching

• Outstanding communication skills, written and verbal

Benefits

Benefits:

• Top Notch Health insurance

• Paid Holidays

• Retirement plan/Profit Sharing/Financial Planning

• Paid time off (Vacation & Personal time)

• Unified Team: Join a dynamic workplace

• Flexible schedule

• Professional development support

• Referral and Bonus Incentives