Wheeler Material Handling (Wmh) Knoxville , TN 37902
Posted 1 week ago
Service Product Support Specialist
Department: Service
Employment Type: Full Time
Location: BR03- KNOXVILLE, TN
Reporting To: Doug Gage
Description
Take Your Career to New Heights as a Service Product Support Specialist! ️
Why Join Us?
At WMH, we're not just a company; we're a vibrant community of honor, rewards, and limitless growth!
WMH, Wheeler Material Handling, (www.wmhsolutions.com) is a 35+ year-old organization, a dynamic leader in the Southeast's rapidly expanding material handling industry. With over 250 dedicated associates across 11 branches in NC, SC, TN, VA, GA, and AL, we're transforming the industry as a complete solutions provider. At our core, we're committed to nurturing the success of our employees.
As a Service Product Support Specialist, you'll be the heartbeat of exceptional customer service within our service department. You'll handle everything from dispatching jobs to ensuring our fleet of forklifts never misses a beat!
Your mission? To deliver swift, accurate responses to customer and technician inquiries.
Key Responsibilities
Key Responsibilities:️
Elevate customer service for internal and external clients
Mastermind scheduling, dispatching, and workload management
Drive efficiency, productivity, and quality within our Service Dept.
Fuel monthly departmental reports
Oversee work in progress (WIP)
Provide unwavering support to our internal service team
Foster solid partnerships with manufacturers and vendors
Initiate and manage work orders
Be the support backbone for external and internal customers, including rental equipment contract coordination, shipping, and receiving
Champion service department data entry
Ace warranty and fleet claims processing
Cultivate a collaborative team atmosphere
Skills, Knowledge and Expertise
Key Skills: ️️
High School Diploma or GED
Customer Service Expertise
Previous service support experience (heavy equipment, agriculture, or automotive preferred)
Team-player extraordinaire
Microsoft 365 Suite pro, especially Excel
Energized, self-motivated, and a dedicated work ethic
Unrivaled attention to detail
Stellar analytical and interpersonal skills
Creative problem solver
A knack for coaching
Outstanding communication skills, written and verbal
Benefits
Benefits:
Top Notch Health insurance
Paid Holidays
Retirement plan/Profit Sharing/Financial Planning
Paid time off (Vacation & Personal time)
Unified Team: Join a dynamic workplace
Flexible schedule
Professional development support
Referral and Bonus Incentives
Wheeler Material Handling (Wmh)
Posted 1 week ago
VIEW JOBSWheeler Material Handling (Wmh)