Service Product Manager

Platinum Resource Group Durham , NC 27709

Posted 2 months ago


Location: Durham, NC

Seeking a Senior Product Manager to drive the architecture and development of the Consulting Service offers. Consulting Services are part of the Professional Service suite of service offers that focus on understanding customer's business objectives, technology challenges, corporate culture and develop a technology solution to drive the customer's desired outcome.

This position will define outcomes, develop a journey map and enable salesforce.

This is a challenging position with the opportunity to work collaboratively with the team and key business leaders both within and outside of the company.

As a Service Product Manager, you are part of a dynamic team that defines and manages the Continuum-of-Care for our customers, partners and internal sales teams.

The team is tasked to:
o Transform services into an outcome-based portfolio.
o Help change the way services are sold by driving a service-led selling experience.
o Partner with sales, partners, marketing and operations to ensure service solutions are simple and easy to transact.
o Measure profitability and drive enhancements to improve margins.
o Establish an architectural approach to service develop.
o Develop business plans, define market positioning, evolve pricing strategies, and penetration targets.
o Identify local, regional and global marketing opportunities to drive awareness of solutions.
o Track business and operational metrics and key performance indicators.
o Provide on-going management of the product marketing programs, contracts and agreements.
o Transformational projects are often unstructured and require new perspectives and creative approaches.
o Creative self-starter requires initiative to operate with minimal oversight.
o Demonstrate leadership and vision with the ability to drive both tactical and strategic decisions.


Bachelor of Science Degree in Engineering, Computer Science, Business Administration or equivalent experience is required.

A minimum of 12 years of experience is required.

Demonstrated ability to have successfully delivered multiple, complex programs.

Consulting Service Product Management experience within a technology company (including market research, competitive analysis, segmentation, offer development, and positioning, pricing, and forecasting).

Strategic leader who can bridge technology and business strategy to develop compelling plans for new product.

Be a change catalyst for the organization by thinking differently.

Exposure to software development, datacenter operations, Public Cloud, Private and hybrid cloud applications.

Strong understanding of consumption / subscription based models and underlying financials.

Executive level presentation skills are required for internal and external stakeholders.

Superior writing, listening, and verbal communication skills.

A team player who can collaborate and build consensus with a diverse set of cross functional stakeholders.

Platinum Resource Group is a professional level consulting firm, providing resources to Fortune 1000 client companies in the areas of technology, human resources, accounting, finance, business systems and supply chain, on a contract and interim basis. PRG has operations in Orange County, San Diego, Los Angeles and San Francisco. As a W-2 employer we offer our consultants direct deposit bi-weekly payroll, health, dental, vision benefits, paid holidays, and referral bonuses.

12 months

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Service Product Manager

Platinum Resource Group