Service Portfolio Lead

Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Education Desired :

Bachelor of Computer Science

Are you ready to unleash your full potential? We're looking for people who are passionate about payments to chart Worldpay's path to being the largest and most-loved payments company in the world.

About the team

Working within a larger team with global accountability for Service Portfolio Management, IT Asset Management and Software & Hardware Asset Management you will operationally lead a small team providing Service Portfolio Management globally for all Worldpay Solutions, Products and Services.

What you will be doing

This position is responsible for implementing & supporting best practices and procedures for Service Portfolio Management. A highly skilled role, you will be required to work with minimal supervision on complex concepts & projects, with a wide latitude for independent judgment.

You will be responsible for managing CMDB foundational data; Solution, Product and Services in addition to some CMDB operational data ensuring Service Commitments are mapped to Clients and Applications correctly.

• You will provide day to day operational support to Portfolio Management analysts,

• Provide subject matter expertise for long and short-range plans for Portfolio Management,

• You will be required to assist in the development, and implementation, of effective procedures and processes for accurately tracking & accounting for Solutions, Products, Services and their commitments and the clients consuming them through their lifecycles,

• Provide input where Products and Services overlap to reduce organizational cost and complexity,

• Provide input to new Product and Service discussions to ensure awareness of what is already available,

• Support Audits and proactively identify risk areas and advise on mitigation,

• Strong senior stakeholder management and the ability to articulate the value of Portfolio Management processes to the business

• Develop training material and presentations, educating project and operational personnel in the requirements for foundational data in the CMDB,

• Ensure that KPIs, SLAs etc., are met including the provision of the monthly statistics and reports and a continual service improvement plan.

What you bring:

• Fluent English verbal and written communication skills,
• Hands-on experience of ServiceNow toolset and other Product Management tools such as Salesforce,
• Ability to work independently and be self-motivated with personal initiative,
• Ability to see structure and bring order to undefined (or poorly defined) processes, as well as develop and implement processes,
• Must be comfortable in a fast-paced, dynamic environment, able to handle multiple tasks simultaneously,
• Ability follow process and demonstrate high degree of accuracy/quality,
• An understanding of the Common Service Data Model (CDSM).

Added bonus if you have:

An understanding of Solution, Product and Service concepts,

Experience of Merchant Processing,

Knowledge of PowerBI and ability to use data insights to present business cases,

ITIL v4 Foundation certification preferred,

Understanding of Service Level Agreements,

What we offer you

• A competitive salary and benefits

• A variety of career development tools, resources and opportunities

• The chance to work on some of the most challenging, relevant issues in the payment industry

• Time to support charities and give back in your community

Privacy Statement

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Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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